Customer Relations Representative

Baker Commodities Inc; Billerica (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) With employer contribution

Paid holidays, vacation and sick time

Company sponsored life insurance

Company sponsored short and long-term/

Pet Insurance

Job summary

Baker Commodities, Inc. is seeking a Customer Relations Representative to identify and develop new business opportunities while maintaining strong relationships with existing customers across Maine and surrounding states.

The role requires 75-90% travel, exceptional communication, and the ability to work independently. You will coordinate with management, support service delivery, and pursue account recovery when needed.

Qualifications

• Travel 75-90% to customer locations.
• Valid driver''s license with an acceptable MVR.
• 3 to 5 years’ experience in restaurant/food industry.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Ability to work independently.
• High school diploma.

Responsibilities

• Solicit new business and maintain the existing customer base in meat, fish, food processing, and restaurant industries for services.
• Communicate with customers to ensure they are receiving proper service and identify additional needs or equipment.
• Meet with canceled accounts to determine reasons and attempt to regain them.
• Schedule meetings with customers and set up cold calls in areas identified by management.
• Communicate with customers and all levels of company personnel.
• Meet/communicate with inspectors involved in regulatory compliance when needed.
• 75-90 percent of the day will be in the field visiting customers.
• Prepare customer setup sheets and enter new customer information into routing system.
• Provide daily reports to management.
• Follow up on stops with no material picked up to determine rerouting needs.
• Interact professionally with others and follow procedures.
• Maintain regular attendance and punctuality.
• Other duties as assigned.

Skills

Travel 75-90%

Valid driver's license

Restaurant/food industry contacts

Independent worker

Microsoft Office (Outlook/Excel/Word)

Education

High school diploma

Tools

Microsoft Office

Job description

Description

Identify and develop new business opportunities while building, maintaining, and strengthening long-term relationships with existing customers throughout Maine and surrounding states.

Please see our website for more information regarding Baker Commodities, Inc. www.bakercommodities.com

Baker Commodities California Consumer Privacy Act (CCPA) for California Applicants

Benefits

• Medical, dental and vision coverage offered
• 401(k) With employer contribution
• Paid holidays, vacation and sick time
• Company sponsored life insurance
• Company sponsored short and long-term disability
• Pet Insurance

Duties and Responsibilities

• Responsible for soliciting new business and maintaining the existing customer base. This includes the meat, fish, food processing, and restaurant industries for hard material, grease trap services, used cooking oil collection, and drain and grease trap repair and maintenance.
• Responsible for communicating with customers on an ongoing basis to determine if they are receiving proper service, require additional services or equipment, and are overall satisfied with their service.
• Responsible for meeting with canceled accounts to determine the reasons for the cancellation and attempt to get the accounts back.
• Schedule meetings with customers and set up cold calls in areas identified by the Division Manager and Procurement Operations Manager.
• Position requires the ability to properly communicate orally and in writing with customers and all levels of Company personnel, which could include the business owners and Officers, Division management, Division staff in various departments, etc.
• May be required to meet/communicate with various City and/or County inspectors involved in the regulating and enforcement of laws and regulations pertaining to the services provided by the Company.
• 75-90 percent of the day will require being in the field visiting new and existing customers. depending on the tasks assigned for the day/week.
• Prepare customer setup sheets and possibly enter new customer information into the Company’s routing system.
• Provide daily reports to the Division General Manager and Procurement Operations Manager.
• Follow up on stops with no material picked up as identified by the drivers to determine why the stop of routed and if it needs to be re-routed.
• Interact with others in a professional and ethical manner
• Follow department and company procedures
• Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company
• Other duties as assigned for the purpose of ensuring the efficient and effective operation of the business. These responsibilities may change from time to time are business needs evolve over time.

Requirements

Knowledge, Skills, Abilities, Professional Certifications, Education, Experience and Travel Requirements

• Travel requirements 75-90% travel requirement
• Valid drivers license with an acceptable MVR
• 3 to 5 years’ experience and contacts in the restaurant/food industry.
• Able to work independently.
• Working knowledge of Microsoft Office including Outlook, Excel and Word.
• High school diploma.

Physical Demands/Requirements:

Constantly (over 2/3):

• Travels to customer locations and moves throughout customer facilities such as kitchen and areas where grease collection occurs
• Moves materials or documents up to 40 lb.
• Operates computer and other office productivity machinery such as calculator, copy machine and printer.
• Review documents, organizes data and detects accuracy of information
• Communicates with customers and co-workers and exchanges accurate information in-person, telephonically and via electronic devices/e-mail

Frequently (1/3-2/3):

• Moves throughout office accessing files, office machinery, etc.
• Remain in a stationary position for up to 50% or more of the time

About Baker Commodities, Inc.

Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with manufacturing facilities strategically located within the United States providing quality products and services worldwide. Much of our success is due to our outstanding employees. Through their careful attention to quality, service, innovation and integrity, we will continue to be one of the world's premier rendering companies.

EOE STATEMENT

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability status, protected veteran status or any other characteristic protected by applicable federal, state or local law.

Co ID: Baker Commodities,

Job ID: 12B 092826 129 1

JD: Customer Relations Representative 12 129-092226A