Customer Care Representative

Talentoma; Texas; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Job summary

Talentoma is seeking a Customer Care Representative to join our fully remote team in Texas. You will handle customer questions and service tickets within the support team, guided by a team lead, using phone and written communication to provide clear answers and next steps.

The role requires a 40-hour weekly commitment, with work from home flexibility and varying shifts. No prior experience is required, but customer care basics and strong communication help you succeed.

Qualifications

• High school diploma or equivalent.
• No experience required; related customer care or online support experience preferred.
• Comfort learning CRM and support platforms to review interactions and maintain clear notes.
• Ability to work with a contact-center phone system and various internal tools.

Responsibilities

• Receive customer questions through calls, emails, and service tickets.
• Speak with customers using a contact-center system, restate concerns, and confirm understanding.
• Check and verify customer information in a CRM before discussing account details.
• Create and update service tickets and log next actions in Zendesk.
• Explain service options and next steps in clear language.
• Route requests to appropriate internal teams and provide relevant context.
• Follow up on open questions and keep customers informed until resolved.
• Escalate unresolved issues to the team lead with summarized actions.
• Close tickets after confirming outcomes with customers.

Skills

Active listening

Verbal communication

Written communication

Customer service

Problem solving

CRM navigation

Education

High school diploma

Tools

Salesforce

Zendesk

Genesys

Job description

Monthly Pay:

$3,533 - $4,962 USD per month

Summary:

When customers reach out, this role helps them leave with clear answers, practical next steps, and confidence that their concerns were understood. The Customer Care Representative handles customer questions and service tickets within the customer support team, guided by a customer service team lead. The representative works with customers, other support representatives, and internal service teams to explain product or service information and coordinate responses. This fully remote position allows you to work from home in Texas, United States, providing customer care through desk-based phone and written interactions. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Receive customer questions through incoming calls, emails, and the service ticket queue, reviewing the request before deciding which information or assistance is needed.
• Speak with customers through a contact-center phone system such as Genesys, listen carefully, and restate concerns to confirm a shared understanding.
• Check customer contact information and previous interactions in a CRM such as Salesforce, following established verification steps before discussing account-specific service details.
• Review product descriptions, service instructions, and approved reference materials to provide accurate explanations without making commitments outside the representative's authority.
• Create and update service tickets in a support platform such as Zendesk, recording the question, information checked, response provided, and next action.
• Explain available service options and straightforward next steps in clear language, checking that customers understand what they need to do next.
• Route requests requiring another team's input to the appropriate internal service team, including relevant context so customers do not need to repeat themselves.
• Follow up on open questions when updates are due, confirm progress with the responsible team, and keep customers informed until an answer is available.
• Escalate unresolved concerns, repeated service difficulties, or requests beyond established guidance to the customer service team lead, summarizing actions already taken.
• Close completed tickets after confirming the outcome; quality is judged through response accuracy, turnaround, complete notes, appropriate routing, and dependable follow-up.

Qualifications:

• High school diploma or equivalent.
• No experience required; related customer care, telephone service, or online customer support experience preferred.
• Basic understanding of customer questions, service tickets, and the importance of providing consistent product or service information.
• Comfort learning a CRM such as Salesforce and a support platform such as Zendesk to review interactions and maintain clear ticket notes.
• Ability to learn a contact-center phone system such as Genesys and move between customer conversations and written service information.
• Clear spoken and written communication, active listening, and a respectful approach when customers are confused or dissatisfied.
• Ability to follow instructions, organize open requests, recognize limits of authority, and ask the team lead for guidance when needed.
• A reliable computer, high-speed internet, and a quiet private workspace, plus availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work from home in Texas, United States, with responsibilities handled through online systems and customer conversations.
• Structured onboarding and training on a CRM such as Salesforce, a support platform such as Zendesk, and a contact-center phone system such as Genesys.
• Regular check-ins with the customer service team lead to discuss questions, review feedback, and strengthen everyday service practices.
• Opportunities to build customer engagement, complaint resolution, product knowledge, and clear written follow-up skills through practical customer care work.
• Health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.