Customer Relations Part Services Specialist

Bombardier Transportation GmbH; Wichita (KS); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Customer Relations Part Services Specialist to enhance customer satisfaction and streamline service processes. This role involves managing invoicing, optimizing shipping, and ensuring compliance with regulations. You'll engage directly with customers, providing support and resolving issues while meeting key performance indicators. With a focus on employee growth and a commitment to diversity, this company offers a dynamic work environment where your contributions will make a significant impact. If you're passionate about customer service and eager to grow, this opportunity is perfect for you.

Benefits

Insurance Plans (Dental, Medical, Life)

Retirement Savings Plan

Employee Assistance Program

Qualifications

• 1-5 years of sales/customer relations experience or equivalent.
• Excellent communication skills and ability to multi-task.

Responsibilities

• Process invoicing corrections and manage customer back-orders.
• Determine warranty coverage and ensure compliance.

Skills

Sales/Customer Relations Experience

Communication Skills

Multi-tasking

Customer Service Principles

Problem Resolution

Education

Formal Customer Service Training

Job description

Customer Relations Part Services Specialist

Bombardier, a global leader in aviation, specializes in designing, manufacturing, and servicing exceptional business jets and mission platforms. We promote a people-centric culture that values passion, diversity, and authenticity, prioritizing employee growth and development.

Our comprehensive benefits program includes:

• Insurance plans (dental, medical, life, disability, and more)
• Retirement savings plan
• Employee Assistance Program

Key Responsibilities:

1. Adhere to general work requirements.
2. Process invoicing corrections, including credits, debits, and returns.
3. Grant financial considerations within guidelines.
4. Determine alternate part number applicability based on inspection or requests.
5. Review and obtain credit authorization before releasing orders.
6. Understand governmental regulations (e.g., ITAR, Embargoes).
7. Optimize shipping methods for cost and efficiency.
8. Manage customer back-orders and coordinate with AOG specialists.
9. Determine warranty or service coverage and ensure compliance.
10. Meet KPIs related to output, quality, and customer satisfaction.
11. Train team members as directed.
12. Discuss parts features based on machine knowledge.
13. Perform Purchasing Agent duties during off-hours if needed.
14. Create and maintain customer shortage reports.
15. Conduct on-site and off-site customer visits.
16. Assist customers with Parts Services tools on the CIC website.

Qualifications:

• 1-5 years of sales/customer relations experience or equivalent.
• Excellent communication skills.
• Ability to multi-task and meet deadlines.
• Ability to work independently and in teams.
• Knowledge of customer service principles and techniques.
• Formal customer service training preferred.
• Knowledge of sales and marketing principles.
• Ability to resolve difficult customer situations effectively.

If you see yourself in this role, apply and join the Bombardier family!

Bombardier is an equal opportunity employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, or other protected characteristics.

Job Title: Customer Relations Part Services Specialist

Location: Wichita, ADMN / MFG, Learjet

Shift: Day

Status: Regular

Requisition Number: 7840