Customer Relations Lead - Performance & Escalations
Ancestry
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Job summary
Ancestry, together with iMemories, is seeking a Sr. Customer Relations Supervisor to lead day-to-day operations of the Customer Relations team, ensuring accountability, service quality, and continuous improvement.
You will coach Associates, manage performance, handle escalations, and provide real-time guidance, working cross-functionally to resolve issues and drive process improvements. This role emphasizes a customer-first mindset in a fast-paced environment, with SOP adherence and reporting
Job description
Ancestry, together with iMemories, is seeking a Sr. Customer Relations Supervisor to lead day-to-day operations of the Customer Relations team, ensuring accountability, service quality, and continuous improvement.
You will coach Associates, manage performance, handle escalations, and provide real-time guidance, working cross-functionally to resolve issues and drive process improvements. This role emphasizes a customer-first mindset in a fast-paced environment, with SOP adherence and reporting
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