Customer Relations & Delivery Specialist

Dutch Miller Kia of Charlotte; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive dealership in Charlotte, NC, is seeking a Customer Relations & Delivery Specialist. This role is vital in ensuring customer satisfaction through effective communications, managing inquiries, and facilitating seamless vehicle deliveries. The ideal candidate will have a background in customer service, strong interpersonal skills, and attention to detail, with opportunities for growth and employee discounts offered.

Benefits

Competitive compensation

Opportunities for growth and advancement

Health and wellness benefits

Employee discounts

Qualifications

• Prior experience in customer service or related field.
• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask effectively.
• Knowledge of automotive industry is a plus.

Responsibilities

• Manage customer inquiries and concerns in a timely and professional manner.
• Coordinate and facilitate vehicle deliveries to customers.
• Collaborate with sales and service teams to provide exceptional customer service.

Skills

Strong communication skills

Interpersonal skills

Attention to detail

Multitasking

Education

Prior experience in customer service

Job description

Description of the role:

The Customer Relations & Delivery Specialist at Dutch Miller Kia of Charlotte plays a crucial role in ensuring high levels of customer satisfaction and streamlined delivery processes.

Responsibilities:

• Manage customer inquiries and concerns in a timely and professional manner.
• Coordinate and facilitate vehicle deliveries to customers.
• Review all features of vehicles with Guest at Delivery
• Collaborate with sales and service teams to provide exceptional customer service.
• Follow up with Service and Sales CSI.

Requirements:

• Prior experience in customer service or related field.
• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask effectively.
• Knowledge of automotive industry is a plus.

Benefits:

- Competitive compensation
- Opportunities for growth and advancement
- Health and wellness benefits
- Employee discounts

About the Company:

Dutch Miller Kia of Charlotte is a leading automotive dealership located in Charlotte, NC. We are committed to providing excellent customer service and quality vehicles to our customers. Join our team and be a part of a dynamic and rewarding work environment.