Customer Relations & Delivery Specialist

Dutch Miller Auto Group; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Dutch Miller Kia of Charlotte is seeking a Customer Relations & Delivery Specialist to ensure customer satisfaction and manage vehicle deliveries. This role requires excellent communication skills and a background in customer service. Join a leading automotive dealership committed to quality and customer care.

Benefits

Competitive compensation

Opportunities for growth and advancement

Health and wellness benefits

Employee discounts

Qualifications

• Prior experience in customer service or related field required.
• Knowledge of automotive industry is a plus.

Responsibilities

• Manage customer inquiries and coordinate vehicle deliveries.
• Collaborate with sales and service teams for exceptional service.
• Follow up with Service and Sales CSI.

Skills

Communication

Interpersonal Skills

Attention to Detail

Multitasking

Job description

Description of the role:

The Customer Relations & Delivery Specialist at Dutch Miller Kia of Charlotte plays a crucial role in ensuring high levels of customer satisfaction and streamlined delivery processes.

Responsibilities:

• Manage customer inquiries and concerns in a timely and professional manner.
• Coordinate and facilitate vehicle deliveries to customers.
• Review all features of vehicles with Guest at Delivery
• Collaborate with sales and service teams to provide exceptional customer service.
• Follow up with Service and Sales CSI.

Requirements:

• Prior experience in customer service or related field.
• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask effectively.
• Knowledge of automotive industry is a plus.

Benefits:

- Competitive compensation
- Opportunities for growth and advancement
- Health and wellness benefits
- Employee discounts

About the Company:

Dutch Miller Kia of Charlotte is a leading automotive dealership located in Charlotte, NC. We are committed to providing excellent customer service and quality vehicles to our customers. Join our team and be a part of a dynamic and rewarding work environment.