Customer Relations Associate I – Product Support

Airlines Reporting Corporation; Arlington (VA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading travel intelligence company in Arlington, VA is seeking a Customer Service Representative to provide high-quality customer service for their products and services. The ideal candidate should have call center experience and be fluent in English and Spanish. This position involves resolving customer issues efficiently and may offer remote work flexibility. Join a collaborative team focused on innovation in the travel industry.

Benefits

Comprehensive benefits package

Professional development opportunities

WorkFlex model allowing remote work

Qualifications

• 1+ years of previous call center experience.
• Fluent in English and Spanish (oral and written) preferred.

Responsibilities

• Provide exceptional customer service based on quality assurance standards.
• Meet or exceed Key Performance Indicators (KPIs).
• Resolve complex problems and convey solutions clearly.

Skills

Customer Service

Bilingual (English and Spanish)

Multitasking

Problem Solving

Typing Skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About The Role

It’s a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.

ARC is searching for a Customer Service Representative to join our team. In this position, you will provide high quality, professional customer service in an informative and personable manner to customers seeking assistance with ARC products and services. You will be responsible for effectively deciphering the customer\'s needs, coming up with the best solution, and clearly communicating that solution to the customer.

In this position, you will work a rotating shift schedule between the hours of 8:45am – 9:00pm (Monday – Friday). This position may have the opportunity for telework / remote work.

If you thrive in a fast-paced environment and pride yourself on providing exemplary customer service, then join us!

What You\'ll Get to Do

• Provide exceptional customer service based on the quality assurance call monitoring standards.
• Meet, or exceed Key Performance Indicators (KPIs) on a monthly basis.
• Multitask efficiently, i.e., working on multiple computer applications while responding accurately to customer’s telephone inquiries and / or emails.
• Enter all customer inquiries into the call / problem tracking system (CRM) in a timely, detailed manner, while demonstrating strong business writing skills.
• Resolve complex and difficult problems and issues with customers.
• Provide ideas and feedback to management and coworkers about front-line situations during team meetings.

You\'ll Bring These Qualifications

• High school diploma or equivalent
• 1+ years of previous call center experience
• Fluent in English and Spanish (oral and written) preferred
• Experience with Microsoft Office
• Strong typing skills

What We Can Offer You

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC’s new work model, allowing employees in eligible roles to work virtually without set days in the office. ARC employees can work from the office, at home, or any combination of the two. There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M / F / D / V Females and Minorities