Customer Relations Account Specialist (Buffalo,NY)Buffalo, NY)

Choosegreaterpeoria; Buffalo (NY); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Relations Specialist to enhance customer satisfaction and drive business growth. This role involves nurturing relationships, managing renewals, and collaborating with sales teams to onboard new customers. The ideal candidate will possess excellent communication skills, a client-focused mindset, and the ability to manage multiple tasks effectively. Join a dynamic team that values your professional development and offers a supportive work environment where you can thrive and make a significant impact.

Qualifications

• 4+ years of experience in a Customer Relations Role or 1+ years with a Bachelor's Degree.
• Strong attention to detail and ability to work without supervision.

Responsibilities

• Manage customer relationships and ensure satisfaction.
• Collaborate with Sales for onboarding new customers.
• Deliver customer performance reports and maintain CRM.

Skills

Professional written and verbal communication skills

Client focused

Organized and task-oriented

Effective time management skills

Ability to handle questions and disputes

Ability to manage multiple tasks

Collaborative and consultative

Education

HS Diploma or GED

Bachelor's Degree

Associates Degree

Tools

MS Office

Excel

Job description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future!

This position is a post sales role, focusing on nurturing customer relationships, providing outstanding customer service, retaining existing business and growing customer portfolios.

Essential Duties/Responsibilities:

• Operate as the point of contact for assigned customers, managing day to day business and ensuring customer satisfaction
• Develop and maintain long-term relationships with customers
• Collaborate with Sales for onboarding new customers
• Manage renewals and registration of existing customers
• Identify opportunities to grow business and cross sell products/services
• Coordinate with other NRG business partners for timely delivery of client requested products and services, working together to satisfy customer expectations and provide consistent service
• Service multiple markets and customers concurrently while meeting required deadlines.
• Deliver/Discuss customer performance reports and payments
• Maintain up to date customer and account information in CRM
• Have a positive and proactive approach to effectively communicate, answer questions and deliver problem resolution with win/win outcomes
• Follow established business workflow processes
• Achieve Corporate and Department Scorecard goals and initiatives

Working Conditions:

• Remote
• Some overtime required as special projects arise.
• Travel Occasional

Minimum Requirements:

• Professional written and verbal communication skills
• Ability to communicate information clearly
• Ability to handle questions and disputes in a professional manner
• Ability to manage multiple tasks and/or assignments simultaneously
• Client focused
• Collaborative and Consultative
• Organized, task oriented and strong attention to detail
• Effective Time Management Skills
• Able to effectively operate in a team environment
• Able to work without supervision at times while carrying out duties
• Proficient in MS Office; advance Excel skills preferred

Qualifications:

• HS Diploma or GED and 4+ years of experience in a Customer Relations Role-Required OR Bachelor's Degree and 1+ years of experience
• Associates degree -Preferred but not Required

Physical Requirements:

• Occasionally requires lifting as appropriate to perform duties and responsibilities.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.