Customer Relation Liaison

Apria Healthcare LLC; Springfield (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a role focused on maintaining relationships with current accounts and acting as a single point of contact. The position emphasizes timely handling of customer needs, coordination with clients and referrals, and documentation management across the branch network.

The role involves assisting with renewal authorizations, communicating financial obligations, and collaborating with physicians and medical groups to ensure smooth care transitions.

Qualifications

• High School diploma required; At least 2 years of related experience.

Responsibilities

• Serve as single point of contact for a specific account.
• Handle customer needs and complaints promptly.
• Consult with clients and referral sources on products and equipment.
• Obtain and manage documentation for orders and referrals.
• Coordinate with physicians and medical groups.
• Assist renewal authorizations and CMN follow-ups.

Skills

Communication Proficiency

Problem Solving

English Language

Computer Skills

Business Acumen

Personal Credibility

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

JOB SUMMARY This role maintains relationships and favorable contacts with current accounts. The anticipated salary range for this position is $24.00 - $27.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as a single point of contact for a specific account.
• Handles customer needs and complaints in a timely manner.
• Consult with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch Manages all follow-up functions with the account, post set-up.
• Oversight of all transactions coming from a specific account, including all referrals.
• Obtains all needed documentation for orders to be entered into the system Contacts patients to confirm orders and communicate any financial obligations before referral for scheduling Assess patient needs and promotes company products/services at office visits
• Resolves issues by identifying problems and coordinating appropriate solutions.
• Troubleshoots with the medical groups and any relevant on‑site departments if issues arise.
• Assists medical groups and/or other provider groups regarding products and services available under the contract.
• Assists in the utilization process as well as transitioning members for capitation switch outs.
• Coordinates with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Perform timely follow up on renewal authorizations to maintain reimbursement Perform follow up on outstanding CMN’s, Renewal CMN’s, and prescriptions.

OTHER DUTIES

• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High School diploma required At least 2 years of related experience Certificates, Licenses, Registrations or Professional Designations N/A

SKILLS, KNOWLEDGE AND ABILITIES

• Business Acumen Problem Solving/Analysis Communication Proficiency Personal Effectiveness/Credibility Computer Skills Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word Language Skills English (reading, writing, verbal) Mathematical Skills Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data Other Skills xxx

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.