Customer Reimbursements and Accounts Receivable Manager

Coca-Cola HBC; Atlanta (GA); Hybrid; USD 103,000 - 119,000; Full time

Job summary

The Coca-Cola Company is seeking a Customer Reimbursements and Accounts Receivable Manager to lead end-to-end AR operations, ensuring timely funding payments align with customer contracts and controls, while driving cash collection and reducing risk.

In this hybrid Atlanta-based role, you will partner with Sales, Commercial, Finance, and Customer Service to optimize reimbursement cycles, monitor aging, and provide analytics and forecasting for collections and receivables performance.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or related field.
• 5+ years of experience in Reimbursements, Accounts Receivable, Credit & Collections, Billing, Finance Operations, or Order‑to‑Cash processes.
• Experience leading teams and managing complex customer portfolios.
• Strong understanding of collections, dispute management, deductions, cash application, and account reconciliation.
• Experience with ERP platforms (SAP preferred) and reporting tools such as Power BI.

Responsibilities

• Execution of customer contracts, specifically Coca-Cola's funding obligations to the customer and franchisees
• Lead point of contact for sales team inquiries related to funding and reimbursement scorecards
• Provides ad hoc analysis of funding as needed for sales/customer/finance inquiries
• Lead day‑to‑day AR operations, including collections, cash application, dispute resolution, deductions management, and account reconciliations.
• Monitors AR aging and other risks to the business from an AR perspective.
• Monitor portfolio performance, aging trends, delinquency risks, and collection effectiveness.
• Drive timely resolution of customer disputes and past due balances.
• Support bad debt review processes and identify potential credit risks.

Skills

Accounting

Billing

Continuous Improvement

Finance

Order to Cash

organization

Payment Handling

Education

Bachelor's degree in Finance, Accounting, Business, or related field

Tools

SAP

Power BI

Job description

Job Description Summary

The Customer Reimbursements and Accounts Receivable Manager is responsible for ensuring timely and accurate funding payments are issued according to customer contractual timelines and stipulations. Additionally, the role is responsible for overseeing end-to-end accounts receivable operations, driving cash collection performance, reducing financial risk, and ensuring compliance with company policies and controls. The Reimbursements and AR Lead serves as a subject matter expert in customer contractual funding payments, collections, dispute management, cash application, account reconciliation, and receivables management. This role would be dedicated to key accounts in the Coca-Cola Foodservice Organization within the Order-To-Cash organization.

Key Responsibilities

• Execution of customer contracts, specifically Coca-Cola's funding obligations to the customer and franchisees
• Lead point of contact for sales team inquiries related to funding and reimbursement scorecards
• Provides ad hoc analysis of funding as needed for sales\customer\finance inquiries
• Lead day‑to‑day AR operations, including collections, cash application, dispute resolution, deductions management, and account reconciliations.
• Monitors AR aging and other risks to the business from an AR perspective.
• Monitor portfolio performance, aging trends, delinquency risks, and collection effectiveness.
• Drive timely resolution of customer disputes and past due balances.
• Support bad debt review processes and identify potential credit risks.

Financial Performance & Working Capital

• Drive improvements in reimbursement cycle accuracy, current AR performance, and cash flow.
• Analyze customer payment behavior and identify trends impacting working capital.
• Develop and monitor key performance indicators and operational dashboards.
• Provide forecasting input related to collections and receivables performance.

Cross‑Functional Partnership

• Partner with Sales, Commercial, Finance, Customer Service, and external customers to resolve complex issues.
• Build strong relationships with key stakeholders to support business objectives.
• Coordinate activities with outsourced service providers and shared service partners.

Compliance & Controls

• Ensure compliance with company policies, accounting standards, SOX requirements, and internal controls.
• Support audit activities and remediation efforts.
• Maintain proper documentation and controls related to receivables processes and customer accounts.

Qualifications and Requirements

• Bachelor's degree in Finance, Accounting, Business, or related field.
• 5+ years of experience in Reimbursements, Accounts Receivable, Credit & Collections, Billing, Finance Operations, or Order‑to‑Cash processes.
• Experience leading teams and managing complex customer portfolios.
• Strong understanding of collections, dispute management, deductions, cash application, and account reconciliation.
• Experience with ERP platforms (SAP preferred) and reporting tools such as Power BI.

Success Criteria

• Strong analytical and financial acumen.
• Leadership and people development capability.
• Stakeholder management and influencing skills.
• Process improvement and change management expertise.
• Customer‑focused mindset.
• Excellent communication and problem-solving abilities.
• Successful customer team and finance partnership collaboration.

What We’ll Do for You

• Drive visibility and impact in operational finance tightly connected to customer performance and strategic partnerships.
• Provide access to cutting‑edge financial systems, automation initiatives, and advanced analytics tools.
• Offer growth opportunities through exposure to O2C transformation and cross‑functional projects in one of Coca‑Cola’s largest operating regions.
• Foster a culture that rewards collaboration, innovation, and continuous improvement in financial operations.

Location: Atlanta, GA

Work Model: Hybrid (3 days onsite / 2 days remote)

The Coca‑Cola Company will not offer sponsorship for employment status (including, but not limited to, H1‑B visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require The Coca‑Cola Company's sponsorship to continue to work legally in the United States.

Skills: Accounting, Billing, Continuous Improvement, Finance, Order to Cash (OTC), organization, Payment Handling

Pay Range

• United States: 103,000 - 119,000 USD
• Base pay offered may vary depending on geography, job‑related knowledge, skills, and experience.

A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage

• 15
• Annual Incentive reference value is a market‑based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s): United States of America City/Cities: Atlanta

Travel Required: 00% - 25% Relocation Provided: No

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca‑Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

The Coca‑Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. As a global organization, we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca‑Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive.

The Coca‑Cola global business system is composed of The Coca‑Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system.