Customer Records Quality Assistant

HRS Talent Solutions; Reading (Berks County); Remote; USD 61,000 - 66,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Records Quality Assistant for a fully remote, full-time role. You will review customer data changes, compare them against approved requests, and document discrepancies for review, helping maintain accurate records that support frontline service.

You'll work in a private home office or secure area, follow established review steps, and avoid inferring values or overriding the approved source.

Job description

Customer Records Quality Assistant

A customer record may be updated correctly most of the time and still contain a costly mismatch in one field. This full-time remote job checks assigned changes against the original approved request and records any discrepancy for review. It is office administration that supports better customer service when another colleague relies on the information. You will not infer a new value from memory or approve an exception outside the supplied process.

Remote | Full-time | $61,000 - $65,700 per year

This customer-data work belongs in a private home office or comparable secure area.

Compare the change with its source

A customer may have corrected one phone number while another remains valid. Check the precise field and account before marking the edit accurate. If the update was entered on a similarly named record, flag it promptly under the employer's escalation rules. A changed address might require verification or a second system update; the team will specify what this review includes. Do not infer that every related field must be altered.

A useful exception note states the source request, recorded value, and difference without repeating unnecessary personal information in a broad report. Some entries will be correct. Others may need a clearer instruction from the original owner. Mark a batch complete only when its sampled records and exceptions are accounted for. An authorized colleague will decide the corrective action where the source is ambiguous.

Leave a review another person can follow

A person might ask to change one contact number while another number remains valid. Check the specific field named in the request before flagging the whole account as wrong. A corrected spelling can also look unfamiliar while matching the source exactly. Where the original request is ambiguous, do not undo the change on a hunch; preserve the source and ask the owner. A useful review note identifies the account, affected field, recorded value, source value and next reviewer without copying private information into a general spreadsheet. The completed check leaves a clear trail even when no correction is needed.

Review activities

Open assigned online changes and related source requests. Match the account and field before comparing values. Confirm a supported edit or flag a mismatch. Check whether the change saved in the intended record. Note unverified or conflicting instructions for review. Track the sample and exception outcome. Preserve original messages and audit history.

Experience reviewing customer records is useful, but the employer can train a careful beginner on its record fields and review method. You should be comfortable with web-based systems, accurate comparison, and leaving an uncertain case for the owner rather than forcing it into a pass or fail category.

When two values disagree

Imagine that an approved request names a new contact number, yet the record contains a different number after the edit. Your job is to identify the difference and the source, not to decide which number the customer meant. The record owner may discover a later request that explains the change. A precise exception helps that person investigate quickly.

This review can involve a sample chosen by a lead or a specific set of changes after a busy period. Keep your own review status separate from the status of the underlying customer request. A checked edit does not mean the customer's broader case is finished. The employer will provide field definitions and a safe way to document discrepancies. When a document includes several people, verify the record identifier before looking at values.

Checks that deserve attention

• Whether the account reference matches the original instruction.
• Which field the authorized request actually named.
• Whether the saved value includes missing characters or transposed digits.
• Whether the source arrived before or after the recorded edit.
• Whether another team is already reviewing the exception.
• Whether the note reveals more personal detail than needed.

A careful reviewer can explain exactly what they found in a few lines. The team will train you to recognize the point where verification ends and a decision by the authorized owner begins. Consistent records make later customer service conversations more dependable. This work calls for a measured pace.

Applying

Experience checking data is valuable, but it is not a prerequisite; the team will teach the fields and approval steps. Your resume can show careful administrative work, quality checks or written customer service from any role. We welcome applicants at the beginning of their careers who can compare information without making assumptions. The hiring company will explain how sample checks are assigned.