Customer Recall Agent

Konsus, Inc. (Superside); United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Proactive Customer Recall Agent for a remote position in Michigan. This role involves reaching out to vehicle owners regarding safety recalls, coordinating with dealerships, and ensuring outstanding customer service. Candidates should possess customer service experience and a high school diploma, along with the ability to work flexible hours in a distraction-free environment.

Qualifications

• One or more years of customer service experience.
• Ability to work Monday to Friday between 9 a.m. - 9 p.m. Eastern time.
• Secluded and distraction-free work environment.

Responsibilities

• Make outbound calls and emails to inform vehicle owners about safety recalls.
• Coordinate appointments with dealerships for customers to resolve safety issues.
• Provide excellent customer service and assist with team projects.

Skills

Customer Service

Education

High school diploma or equivalent

Job description

A company is looking for a Proactive Customer Recall Agent (Remote - Michigan).

Key Responsibilities

• Make outbound calls and emails to inform vehicle owners about safety recalls
• Coordinate appointments with dealerships for customers to resolve safety issues
• Provide excellent customer service and assist with team projects

Required Qualifications

• One or more years of customer service experience
• High school diploma or equivalent
• Ability to work Monday to Friday between 9 a.m. - 9 p.m. Eastern time
• Michigan resident with high-speed internet access via Ethernet or landline
• Secluded and distraction-free work environment