Customer Re-engagement Specialist (Work from Home)

Freddie Mac; Portland (OR); Remote; USD 30,000 - 40,000; Full time

Job summary

A noteworthy education technology firm is seeking a professional for client outreach who can engage former clients and tailor educational solutions. Required qualifications include 1-2 years of relevant experience, strong communication skills, and proficiency in CRM tools. The position offers a salary up to $40,000 with comprehensive benefits and opportunities for professional growth.

Benefits

Comprehensive healthcare benefits

401(k) matching

Paid training

Company-provided MacBook

Free learning membership

Qualifications

• 1-2 years of experience in retention, sales, or similar.
• Strong communication and interpersonal skills.
• Experience using CRM tools and analyzing customer data.

Responsibilities

• Reach out to former clients via phone and email.
• Identify client needs and tailor solutions.
• Track and analyze engagement data.

Skills

Communication skills

Customer engagement

Persuasion

CRM tools

Job description

Employer Industry: Education Technology

Why consider this job opportunity:
- Salary up to $40,000 base per year, plus monthly variable compensation
- Performance-based advancement opportunities with increased earning potential
- Comprehensive healthcare benefits and 401(k) matching with immediate vesting
- Paid training and professional development opportunities
- Company-provided MacBook and equipment
- Free Varsity Tutors Learning Membership for your household

What to Expect (Job Responsibilities):
- Proactively reach out to former clients via phone, email, and messaging platforms to re-engage them with the employer's services
- Identify client needs and tailor solutions that align with their learning goals using the employer's educational offerings
- Utilize persuasive communication and active listening skills to understand and overcome objections
- Collaborate with internal teams, including Customer Support and Sales, to ensure a seamless reactivation experience
- Track and analyze engagement data to refine outreach strategies and maximize conversion rates

What is Required (Qualifications):
- 1-2 years of experience in retention, sales, or a related field, preferably in a high-volume outreach role
- Strong communication and interpersonal skills with the ability to build rapport quickly
- Persuasive and empathetic approach to customer engagement
- Experience using CRM tools and analyzing customer data
- A passion for education and the ability to convey the value of the employer's services

How to Stand Out (Preferred Qualifications):
- Comfort with ambiguity and ability to adapt to changing strategies
- Analytical thinking: Experience in analyzing customer data to identify inactivity patterns and develop targeted re-engagement strategies
- Adaptability: Ability to adjust strategies based on customer feedback and changing market conditions to ensure effective re-engagement

#EducationTechnology #CustomerRetention #RemoteWork #CareerGrowth #CompetitiveCompensation

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