Customer Quality Engineer (CQE)

Samtec; Defiance (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

Samtec, Inc. in Defiance, OH, is seeking a Manufacturing Quality Engineer (MQE) to improve product quality and customer satisfaction through robust systems and process changes.

The MQE will lead quality initiatives, apply DOE, PFMEA, SPC, and ISO/TS/IATF quality systems, and coach teams on measurement techniques to ensure sustainable quality improvements.

Qualifications

• 5 Years' experience in Process Engineering, Quality Assurance Engineer, or Operations Management.
• Experience with ISO 9001, ISO 9100, or IATF 16949 Quality systems is ideal.
• LEAN & 5S experience.
• Must be able to handle multiple projects simultaneously as priorities can change quickly.
• Connector experience is desired but not required.
• Lifting up to 50 pounds from floor to waist.
• Must be able to sit for more than 90 consecutive minutes.
• Experience with ISO/TS or Automotive Quality systems highly desired.
• Six Sigma or Problem-Solving background desired.

Responsibilities

• Initiate projects related to product, process, quality systems, or yield improvement.
• Develop and implement systems that improve quality and ensure sustainable results.
• Use advanced measurement tools and analyze results.
• Create and review qualification plans for inner company product transfers.
• Serve as a training resource for measurement and test equipment.
• Provide guidance and training to Manufacturing Quality Support personnel.
• Monitor and report daily/weekly/monthly KPI's.
• Analyze data required to understand a problem and develop solutions.
• Investigate and document quality problems using root cause analysis and corrective actions.
• Create and maintain all relevant Work Instructions, SOP's, Training Documents, and Workmanship Standards.
• Use quality tools such as failure analysis, root cause analysis, DOE, PFMEA, SPC to prevent issues.
• Identify and coordinate containment of any nonconforming materials.
• Audit manufacturing processes for compliance and develop improvement plans.
• The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities

Skills

Quality engineering

Lean & 5S

Root cause analysis

Six Sigma

Project management

Education

Bachelor's degree in Engineering

Six Sigma belt

Tools

DOE

PFMEA

SPC

Job description

Description

*Position at Samtec, Inc*

JOB DESCRIPTION

Job Title: MANUFACTURING QUALITY ENGINEER (MQE)

Code: 44-60-00-120-704

Summary/Objective: The Manufacturing Quality Engineer is responsible for improving the engineering, manufacturing, and quality of products. The primary focus is to address complex issues that affect product quality and/or customer satisfaction by developing and implementing systems and process changes required for improving overall quality performance and sustainable results.

Essential Functions/Responsibilities

1. Initiate projects related to product, process, quality systems, or yield improvement based on internal and external quality indicators.
2. Develop and implement systems that improve quality and ensure sustainable results, therefore driving continuous improvement.
3. Use advanced measurement tools, techniques, and test equipment and be able to understand and analyze results.
4. Create and review qualification plans for inner company product transfers (Process Review, Test Plan Development, PCN, etc.)
5. Serve as a training resource for above mentioned measurement and test equipment, ensuring respective personnel understand their operation.
6. Provide guidance and training to Manufacturing Quality Support personnel in the respective area.
7. Monitor and report daily/weekly/monthly KPI's via meetings, email, and End of Month reports.
8. Analyze data required to understand a problem and develop solutions. This includes, but is not limited to: quality data, manufacturing process data, dimensional data, engineering data, training records, audit results, etc.
9. Investigate and appropriately document quality problems using root cause analysis methods and identify robust corrective actions.
10. Create and maintain all relevant Work Instructions, SOP's, Training Documents, and Workmanship Standards
11. Use quality tools such as failure analysis, root cause analysis, DOE, PFMEA, SPC, and others, to identify the source of a problem, correct the problem, and prevent future occurrences on same or similar products.
12. Identify and coordinate containment of any nonconforming materials
13. Audit manufacturing processes for compliance to quality, manufacturing, and engineering standards. Work with the relevant parties to develop plans to address non-conforming audit results.

"The responsibilities as defined are intended to serve as a general guideline for this position.
Associates may be asked to perform additional tasks depending on strengths and capabilities"

Required Experience

1. 5 Years' experience in Process Engineering, Quality Assurance Engineer, or Operations Management is required.
2. Experience with ISO 9001, ISO 9100, or IATF 16949 Quality systems is ideal.
3. Must be familiar with Manufacturing techniques such as LEAN & 5S
4. Must be able to handle multiple projects simultaneously as priorities can change very quickly.
5. Connector experience is desired but not required.
6. Lifting Requirements: Must be able to lift up to 50 pounds from floor to waist.
7. Must be able to sit for more than 90 consecutive minutes.
8. Experience with ISO/TS or Automotive Quality systems highly desired.
9. Six Sigma or Problem-Solving background desired.

Education

1. Bachelor's degree in Engineering (Electrical, Manufacturing, Mechanical, other) preferred. If no experience, degree is required.
2. Six Sigma background is desired (Green Belt, Yellow Belt, Black Belt).

Training Required

1. On the job training as appropriate.

Languages

English

Classification

(Exclusive use of HR) -- Non-Exempt

External/Market Equivalence Position

(Exclusive use of HR) -- Quality Assurance Engineering - Experienced Professional (P2) -- ENS.03.188.P20

Country/State Code

(Exclusive use of HR) -- xxx

Date Last Revision

03/12/2026

Date Last Reviewed

03/12/2026

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.

Privacy Policy: https://www.samtec.com/about/legal/#privacyrightspage