Customer Quality Engineer – APQP/PPAP Lead

shapecareers; Michigan; On-site; USD 85,000 - 110,000; Full time

Job summary

Shape is seeking a Customer Quality Engineer (CQE) in Michigan to represent the voice of the customer, drive APQP milestones, and ensure PPAP readiness across programs. As a member of the program core team, you will interface between customer and company, aligning requirements with Shape processes and supplier actions.

You will collaborate with Shape plants and suppliers, develop PFMEA and Control Plans, manage customer quality events, and mentor team members to ensure ISO/TS16949 and AIAG core

Qualifications

• Bachelor of Science in Engineering or related field required.
• Minimum 5 years of Automotive Quality Engineer experience.
• Knowledge of GD&T and tolerance stack up applications.
• Advanced knowledge of APQP.
• Advanced knowledge with AIAG Core Tools.
• Working knowledge of ISO9001, TS16949 and ITF16949.
• Mentoring other Quality Engineering team members.
• Advanced project management skills using Microsoft applications.
• Strong verbal and written communication skills.
• Willingness to travel domestically and internationally as required.

Responsibilities

• Develop APQP documentation to support the Product Realization Process in accordance with customer requirements, e.g. FMEA, MSA, SPC, PPAP, etc.
• Facilitate/Participate in the development and maintenance of PFMEA and Control Plans with strong attention to critical and special product & process characteristics.
• Ensure that appropriate inspection plans and containment plans are in place for the process value stream.
• Develop and control all APQP documents through PPAP approval for new program launches.
• Execute PPAP submission and approval as required for customer-initiated product changes as per the SPMP guidelines.
• Understand and provide interpretation of customer specific requirements.
• Participate in GD&T development through the DFM process
• Oversee gaging requirements, design approval, and customer approval.
• Co-ordinate & participate in all customer quality events with the Shape manufacturing plants, such as site visits, launch reviews, run @ rates etc.
• Establish / define customer safe launch exit criteria.
• Participate in the internal customer Program reviews.
• Customer AAR approval on designated A surface or cosmetic components. (When applicable)
• Manage all customer claims and provide feedback as per customer specific requirements during prototype and pre-production phases.
• Ensure customer portals are maintained as per CSR (customer specific requirements).
• Customer PPAP approval hand off to Shape manufacturing plant.
• Work hand in hand with Shape and Supplier Program Management teams to identify and resolve any potential issues during the launch and or EC phase.
• Initiate dimensional layout requirements during pre-production planning and create standards where none exist.
• Ensure APQP process information is accurate, comprehensive, and received by the supplier.
• Coordinate with supplier to develop "line readiness" activities such as Run at Rate, PV testing, QAV, and all standard APQP milestones.
• Communicate between Shape leadership and suppliers to address and resolve quality issues providing technical input and guidance with a focus on preventative care.
• Ensure the supplier follows their own program management process and timing.
• Ensure that the Plant SQE buys off on the effective implementation of Shape suppliers during Safe Launch.
• Facilitate corrective action process with focus on reducing quality incidents and improving overall quality and delivery systems.
• Review and approve PFMEA documents provided by the supplier.
• When needed, review corrective actions & conduct verification audits at supplier sites.
• Responsible for final PPAP signoff and communication at Phase Gate review 5 during Shape program management process.
• Identify and train a back-up(s) to manage key tasks when absent.
• Additional functions not specifically outlined in this position description as directed by the leader.

Skills

Quality engineering

APQP

GD&T

Project management

Root cause analysis

Communication skills

Mentoring

Travel willingness

Education

Bachelor of Science in Engineering

Job description

Shape is seeking a Customer Quality Engineer (CQE) in Michigan to represent the voice of the customer, drive APQP milestones, and ensure PPAP readiness across programs. As a member of the program core team, you will interface between customer and company, aligning requirements with Shape processes and supplier actions.

You will collaborate with Shape plants and suppliers, develop PFMEA and Control Plans, manage customer quality events, and mentor team members to ensure ISO/TS16949 and AIAG core