Customer Quality Engineer

Prospira America Corporation; Upper Sandusky (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Prospira America Corporation seeks a Customer Quality Engineer to ensure products and manufacturing processes meet customer, regulatory, industry, and company standards using advanced statistical tools and problem-solving methodologies.

You will collaborate with customers and suppliers, drive PPAP and Control Plans, and lead continuous improvement efforts while maintaining ISO 9001 and TS16949 compliance. The role is based in Upper Sandusky, OH, with domestic/international travel.

Qualifications

• Two year degree or equivalent in manufacturing or quality fields.
• Four years’ experience in automotive industry’s quality functions (PPAP, FMEA, SPC, Control Plans).
• Exceptional communication skills, including verbal, written, conflict resolution and negotiation.
• Working knowledge of blueprint reading, GD&T, and technical specifications interpretation preferred.
• Working knowledge of measurement systems analysis and laboratory equipment and hand tools preferred.
• MS Office and analytical tools proficiency.

Responsibilities

• Work with customers, supplier quality, and subcontractors to plan and implement quality activities (PPAP, Control Plans, etc.).
• Make data-driven decisions to support corporate goals and principles.
• Write and implement quality system standards, procedures and work instructions.
• Ensure ISO 9001 and TS16949 compliance.
• Lead cross-functional activities to drive continuous improvement.
• Build customer relationships based on trust and partnership.
• Plan and perform audits of product, process and quality systems.
• Lead APQP and Launch activities with timely completion.

Skills

Communication

Teamwork

Problem solving

Attention to detail

Customer focus

Mathematical skills

Education

Two year degree or equivalent

Automotive quality experience 4+ years

Tools

MS Office

Measurement tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Quality Engineer

Full Time Plant 2 - Upper Sandusky, Upper Sandusky, OH, US

PRIMARY FUNCTION:

To ensure products and manufacturing processes meet customer, regulatory, industry and company standards by utilizing advanced statistical tools and problem-solving methodologies to establish, maintain and continuously improve product and process quality.

RESPONSIBILTIES:

• Work directly with customers, supplier quality and subcontractors to plan, develop and implement typical quality activities such as PPAP, Control Plans, etc.
• Make data driven decisions which promote corporate goals and core principals.
• Focus on timeliness of results.
• Write and implement quality system standards, procedures and work instructions.
• Ensure compliance with ISO 9001 and TS16949 standards.
• Partner with cross functional teams to promote a positive and productive quality culture.
• Lead and actively participate in cross-functional activities to drive continuous improvement.
• Build customer relationships based on trust and partnership.
• Communicate customer specific requirements to both internal and external supplier partners.
• Perform product, process, and systems audits.
• Plan and perform typical quality duties such as Cpk, SPC, 8D, and Corrective Action and Preventive Action activities.
• Analyze problems with products, processes or systems and develop and implement timely solutions.
• Containment and disposition of material or product that is suspect or nonconforming.
• Validate and approve product, process and quality system deviations as appropriate.
• Stop production or shipments to the customer if required.
• Train quality department and other personnel as required.
• Assure timely and successful completion of APQP and Launch activities.
• Maintain a positive working relationship with customers, subcontractors, and PSAM departments and groups.
• Monitor and report quality function performance as required.
• Perform other projects and duties assigned by the External Quality Manager.

EDUCATION AND EXPERIENCE:

• Two (2) year degree or equivalent experience in manufacturing or quality engineering.
• Four (4) years’ experience in automotive industry’s quality functions (e.g. PPAP, FMEA, SPC and Control Plans).
• Exceptional communication skills, including verbal, written, conflict resolution and negotiation skills are required.
• A Working knowledge of blueprint reading, GD&T, and technical specifications interpretation is preferred.
• A working knowledge of measurement systems analysis and laboratory measurement equipment and hand tools is preferred.
• A working knowledge of calibration systems and testing laboratory procedures is preferred.
• Computer literacy with a working knowledge of Microsoft Office softwareandanalytical tools.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Full time position
• Must work in a professional and courteous manner with coworkers
• Open to work in a diverse work environment
• Manufacturing environment may incur extreme temperature variation
• Occasionally lift or move up to 35 pounds
• Standing up to 90% of the workday
• Ability to travel up to 20% (domestic and international)
• Ability to maintain a US driver’s license
• Ability to maintain a passport

Prospira America Corporation is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Prospira America Corp. makes hiring decisions based solely on qualifications, merit, and business needs at the time.