Customer Quality Engineer

Energy Consulting group; Ohio; On-site; USD 70,000 - 90,000; Full time

Job summary

A leading aerospace company is looking for a Customer Quality Engineer to manage customer quality requirements and resolve quality concerns. The role involves acting as the voice of the customer, ensuring compliance with regulations, and driving continuous improvement. Candidates should have a Bachelor's Degree and at least 3 years of relevant experience in quality assurance in the aerospace or manufacturing sectors. Strong problem-solving and communication skills are essential.

Benefits

Health insurance

401(k) with company matching

Tuition assistance

Paid time off

Qualifications

• Minimum 3 years of experience in quality assurance and control.
• Experience in the aerospace or manufacturing industry preferred.
• Knowledge of quality assurance principles and methodologies.

Responsibilities

• Serve as primary contact for customers regarding quality matters.
• Investigate and resolve customer complaints.
• Monitor and report on customer quality metrics.

Skills

Problem-solving skills

Analytical skills

Effective communication

Organizational skills

Education

Bachelor's Degree or equivalent experience

Tools

Quality Management Systems (QMS)

ISO 9001

AS9100

Job description

Job Description Summary

The Customer Quality Engineer is responsible for managing customer quality requirements, addressing quality concerns, and ensuring that products and services meet customer expectations. They act as the voice of the customer within the organization and work to resolve quality issues while driving continuous improvement.

Job Description

Roles & Responsibilities:

• Serve as the customer liaison (primary point of contact) for customers regarding quality-related matters. Communicate customer requirements, concerns, and feedback to internal teams.
• Problem resolution, investigate and resolve customer complaints and quality issues. Collaborate with cross functional teams internally to identify root causes and implement corrective and preventive actions to address customer concerns.
• Quality Assurance that both products and processes meet customer specifications and quality standards. Collaborate with internal teams to address quality gaps and improve processes.
• Identify and document instances of quality escapes (non-conforming products delivered to customers) and non-compliances. Lead cross-functional teams to analyze the root cause of quality escapes and develop robust corrective actions. Communicate findings and resolutions to customers in a timely and transparent manner.
• Support customer audits and visits by providing necessary documentation and addressing inquiries. Represent the company during customer quality reviews and meetings.
• Performance Monitoring, track and report customer quality metrics, including defect rates, returns, and complaints. Monitor trends and identify opportunities for improvement.
• Maintain accurate records of customer quality issues, corrective actions, and communications.
• Continuous Improvement, collaborate with cross-functional teams to implement lean manufacturing principles and best practices.
• Ensure compliance with customer-specific requirements, industry standards, and regulatory guidelines.

Required Qualifications

• Bachelor's Degree from an accredited university or college (or a high school diploma / GED with a minimum of 4 years of experience in ownership of quality assurance and control for assigned supply chain, customer and products/process areas)
• Minimum of 3 years of ownership of quality assurance and control for assigned supply chain, customer and products/process areas.
• Experience in quality management system, preferably in the aerospace or manufacturing industry.
• Strong knowledge of quality assurance principles, methodologies, and tools.
• Ability to travel to supplier locations as needed.
• Experience with root cause analysis and corrective action processes.

Desired Characteristics

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Proficiency in quality management systems (QMS) and standards (e.g., ISO 9001, AS9100).
• Ability to read and interpret technical drawings and specifications.
• Experience implementing APQP
• Strong organizational and project management skills.
• Familiarity with lean manufacturing principles and practices.

GE Aerospace offers comprehensive benefits and programs to support your health and well-being, including HealthAhead, medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) with company matching contributions, and access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time off.

GE Aerospace (General Electric Company or the Company) and its affiliates sponsor certain employee benefit plans or programs and reserve the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, for applicants who are not U.S. lawful permanent residents, U.S. Citizens, or have been granted asylee or refugee status (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), employment will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No