Customer Quality Engineer

flex; Myrtle Point (OR); Remote; USD 83,000 - 116,000; Full time

Job summary

A diversified manufacturing partner is seeking a Customer Quality Engineer to ensure customer quality and reliability requirements are met. This position involves gathering data, preparing reports, and driving cross-functional teams to resolve quality issues. The ideal candidate will have a Bachelor's degree in Engineering and at least 6 years of experience in quality engineering. A full range of benefits is offered, along with a competitive salary range of $83,900 to $115,400 USD.

Benefits

Full range of medical, dental, and vision plans

Life Insurance

Tuition Reimbursement

Short-term and Long-term Disability

Qualifications

• 6+ years of experience in quality or reliability engineering role.
• Deep understanding of systems and manufacturing processes.
• Ability to exercise independent judgment with procedures.

Responsibilities

• Review customer quality and reliability requirements and provide recommendations.
• Prepare quality and reliability reports to support customers.
• Coordinate customer surveys related to Quality and Reliability.

Skills

Troubleshooting complex electrical systems

Understanding of electrical components

Customer relationship skills

Education

Bachelor’s degree in Engineering

Job description

Overview

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Quality Engineer.

Reporting to the Quality Director, the Customer Quality Engineer (CQE) will be the primary interface between the customer and internal organizations to ensure customer quality and reliability requirements are met and respond to any quality issues that arise. The CQE in cooperation with Sales and technical support teams will provide quality, reliability, and compliance support.

Responsibilities

• Reviews customer quality and reliability requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities of Flex and the specifications of the customer.
• Gathers data and prepares quality and reliability reports as needed to support customer throughout the development cycle to end of life.
• Drives cross-functions teams to ensure all customer quality issues are resolved timely.
• Prepares 8D reports of root cause investigations using 5 Whys, Fishbone methodologies.
• Coordinates customer surveys related to Quality, Reliability, Qualifications, Safety and Environmental Compliance.
• Uses technical knowledge of products to assist customers with complex application issues.
• Develops and maintains ongoing relationships with product and business development teams.
• Identifies and communicates existing and potential quality issues both internally and externally.
• Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality.
• Communicates frequently with customer, production and design locations globally.
• Performs data analysis and reporting of quality metrics and trends.
• Recommends design or process improvements.

Qualifications

• Bachelor’s degree in Engineering or related field or equivalent experience.
• 6+ years of experience in quality or reliability engineering role troubleshooting complex electrical systems. Power engineering experience preferred
• Deep understanding of electrical components, systems, and manufacturing processes
• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures

EC37

What you’ll receive

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Pay Range (Applicable to US Remote). Due to this role being remote, the actual pay range will vary depending on the geographical location of the candidate: $83,900.00 USD - $115,400.00 USD

Job Category: Design, Process & Technology Engineering

Relocation: Not eligible

Is Sponsorship Available?

No.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We\'re happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we\'ll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).