Customer Quality Engineer

Austin Community College; Morrisville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A higher education institution in Morrisville, NC is seeking a passionate Customer Quality Engineer to support PC devices. This entry-level role requires hands-on problem solving, debugging software issues, and product innovation. Applicants should have a Bachelor's degree in a relevant field and strong analytical skills. Onsite presence is required five days a week, targeting a start date between November 2025 and January 2026.

Qualifications

• Strong analytical and problem-solving skills.
• Familiarity with PC hardware components and software environments.
• Interest in AI technologies and their application in diagnostics and product development.

Responsibilities

• Conduct failure analysis of customer-reported product defects using AI-enhanced diagnostic tools.
• Collaborate with product owners and cross-functional teams to resolve technical issues.
• Drive continuous improvement and innovation in future product designs with a focus on AI integration.
• Troubleshoot software image compatibility and deployment challenges.

Skills

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Education

Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science or related

Tools

AI diagnostic tools

Benchmarking tools

Hardware debugging tools

Job description

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The Quality Engineering team is seeking a passionate and driven Customer Quality Engineer to support Desktop, Workstation, and other PC devices. This entry-level role is ideal for individuals who enjoy hands‑on problem solving, debugging software and OS issues, and contributing to product innovation. If you're excited by the idea of using AI‑enhanced tools to investigate hardware and software defects—and you're not afraid to pick up a screwdriver—we want to hear from you!

This is a lab‑based position located in Morrisville, NC. Onsite presence is required 5 days per week. The target start date will be November 2025 – January 2026.

Key Responsibilities

• Conduct failure analysis of customer‑reported product defects using AI‑enhanced diagnostic tools.
• Collaborate with product owners and cross‑functional teams to resolve technical issues.
• Drive continuous improvement and innovation in future product designs, with a focus on AI integration.
• Perform onsite customer investigations to understand and resolve complex issues.
• Troubleshoot and resolve software image compatibility and deployment challenges, including:
  • Windows OS
  • Applications and drivers
  • Firmware and BIOS
  • Remote deployment and networking
  • System performance and benchmarking

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science or a related technical field.
• Strong analytical and problem‑solving skills.
• Familiarity with PC hardware components and software environments.
• Interest in AI technologies and their application in diagnostics and product development.
• Excellent communication and collaboration skills.

Preferred Skills

• Experience with Windows OS deployment and troubleshooting.
• Basic understanding of BIOS, firmware, and driver interactions.
• Exposure to benchmarking tools and performance analysis.
• Hands‑on experience with hardware debugging tools.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.