Customer Quality Engineer

Sika; Grandview (MO); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401k with Company Match

Medical, Dental, Vision Benefits

Life Insurance

Disability Insurance

Paid time off

Job summary

Sika in Grandview, MO is seeking an experienced Quality Engineer to join the Automotive and Industry team. You will drive quality across injection mold production, maintaining daily quality metrics and supporting PPAP and APQP processes.

You will act as the customer representative for quality issues, lead cross-functional problem-solving, and champion continuous improvement to reduce scrap and improve customer satisfaction.

Qualifications

• Bachelor’s degree in a related discipline.
• 5 years of experience in quality assurance or related field.
• Solid working knowledge of quality principles, audit protocols, inspection procedures, PPAP.
• Experience with continuous improvement tools and cross-functional projects.
• Strong organizational, interpersonal and analytical skills.

Responsibilities

• Serve as customer representative for product quality issues and deliveries.
• Lead and direct customer issues to closure using 8D, 5P, DWDP, and 5-Whys.
• Maintain daily quality metrics (PPM) and cost data at the plant level.
• Fulfills all new parts submission (PPAP) requirements.
• Provide on-site problem resolution at customer locations and coordinate containment actions.
• Lead APQP for new product launches and changes.
• Coordinate, lead, and coach cross-functional teams to achieve customer satisfaction.
• Develop and deploy methods to communicate customer performance and drive continuous improvement.

Skills

Quality Assurance

PPAP

APQP

8D Problem Solving

Continuous Improvement

Manufacturing Environment

Education

Bachelor’s degree in related discipline

Job description

• Global Department: Quality Control & Assurance

Company Description

About Sika

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Job Description

Sika is looking for an experienced Quality Engineer to join its growing team. In Grandview for our Automotive and Industry team.

The Customer Quality Engineer at Sika will play a key role ensuring Injection Mold production efficiency through process design and development, and direct production support.

• Serve as customer representative for product issues (quality, deliveries and other customer requests).
• Lead and direct customer issues to closure, by gathering appropriate teams and problem-solving using tools such as 8Ds, 5Ps, DWDP, 5-Whys and other such documents, per customer requirements.
• Maintain daily quality (PPM and other targets) and cost (internal and external costs) data for all customers as well as at the Grandview plant level.
• Fulfills all new parts submission (PPAP) requirements.
• Provide on-site problem resolution at customer locations.
• Coordinate quarantine and containment actions at the customer locations and Grandview plant.
• Work closely with the Launch Department to perform Advanced Product Quality Planning (APQP) for new product launches and Advanced Quality Planning (AQP) for product and/or process changes.
• Coordinate, lead, facilitate and coach efforts within all Sika Operations to achieve and maintain customer satisfaction.
• Develop, implement, and deploy methods of communication of customer performance.
• Champion continuous improvement efforts to assure continued customer satisfaction.
• Develop, coordinate, and implement projects to improve efficiency and decrease scrap.
• Provide leadership to attain Customer Quality Awards.

Qualifications

Preferred Skills

• Bachelor’s degree in related discipline
• 5 years of experience in quality assurance or related experience
• Solid working knowledge of quality principles, audit protocols, inspection procedures, PPAP
• Knowledge of continuous improvement tools/processes to participate in projects across functional areas of the business to resolve supplier issues
• Well organized
• Solid interpersonal and follow up skills
• Strong analytical skills
• Comfortable working in a manufacturing environment

Additional Information

• 401k with Generous Company Match
• Medical, Dental, and Vision Benefits
• Life Insurance
• Disability Insurance
• Paid time off, Paid holidays
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.