Customer Quality Engineer

Entegris; Aurora (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Annual bonus eligibility

Generous 401(K) plan

Excellent health, dental and vision insurance packages

Education assistance

Job summary

Entegris is searching for a Customer Quality Engineer to join their Aurora, IL team. This dynamic role involves interaction across various organizations, requiring a proactive approach to managing multiple priorities. Candidates should hold a Bachelor's degree in Engineering and have over 5 years of relevant experience.

The ideal candidate will engage with customers and internal teams to drive quality initiatives and ensure successful results. Comprehensive benefits including competitive salary and generous 401(K) plan are offered.

Qualifications

• 5+ years experience in an engineering role in quality, process, equipment or materials.
• Experience managing issues and projects between internal stakeholders and customers.
• Candidate must be flexible in working hours and capable of domestic and international travel.

Responsibilities

• Engage with customers, sales teams, and factory/product/supply chain/quality teams.
• Execute CQE responsibilities as per defined policies and business processes.
• Participate in problem-solving and project development aligned with customer goals.

Skills

Quality tools (pareto, FMEA's, SPC/SQC)

Project management

Flexibility to work non-standard hours

Communication with manufacturing facilities

Education

Bachelor of Science in Engineering

Job description

Job Title

Customer Quality Engineer

Job Description

Entegris is seeking a Customer Quality Engineer to join our team. The Customer Quality Engineering (CQE) role is dynamic and cross‑functional. This new CQE will interact at multiple levels and with multiple contact points within the Customer, Entegris, and Supplier organizations. This role is high impact, high output and high visibility. It requires a calm‑assertive demeanor and the capability to manage multiple ever‑changing priorities.

Job Location

This role can be based at our Hillsboro, OR or Aurora, IL locations.

What You'll Do

• Engage as guided with customers, sales teams and factory/product/supply chain/quality teams
• Execute CQE responsibilities as defined by the CQE Policy documents, Entegris business processes, account specific support plan and as led by CQE management.
• Support our Materials Solutions Division
• Participate in varying levels of engagement with customers and company teams on Problem Solving, Change Management, Customer and Internal Audits, Project Development, Product Support and Development Programs, as well as many other cross‑functional tasks and projects that are aligned with Entegris and Customer goals.
• Be part of a global team that is designed to improve success of Entegris with our customers.
• Collaborate with cross‑functional teams at varying levels and varying degrees of complexity across a vast range of products, regions and companies (customers and suppliers).
• Demonstrate excellence in planning, execution, discipline, learning, leadership, and teamwork (exemplify Entegris PACE values)
• Provide support for various documentation expectations such as business process documents, item tracking, performance reporting and continuous improvement project management.

What We Seek

• Bachelor of Science Degree in Chemical, Mechanical, Electric/Electronic Engineering, or related technical field
• 5+ years experience in an engineering role in the areas of quality, process, equipment or materials, ideally within the semiconductor industry, however other manufacturing industries will be considered.
• Experience managing issues and projects between internal stakeholders and customers with experience in escalation.
• Project management experience with a focus on closing gaps between company capabilities and customer needs.
• Experience with applicable quality tools such as pareto, FMEA's, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology
• Flexibility to work non‑standard hours and alternate work shifts to balance workload across a North America and Asia scope of responsibility.
• Experience with working and communicating between North America‑based manufacturing facilities and Asia based support teams and customers.
• Ability to travel 10% to 50% domestic and international

Outstanding Candidates Will Have

• Experience remotely collaborating with colleagues, customers and suppliers in virtual meetings

Benefits

• Competitive base salary
• Annual bonus eligibility
• Progressive paid time off policy that empowers you to take the time you need to recharge
• Generous 401(K) plan with an impressive employer match with no delayed vesting
• Excellent health, dental and vision insurance packages to fit your needs
• Education assistance to support your learning journey
• A values‑driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.