Customer Quality Data Analyst

IDEX; Rutherford (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings plan

Paid time off

Job summary

IDEX seeks a Customer Quality Analyst to support customer quality activities, maintain accurate complaint records in QCBD, and assist with warranty investigations. You will coordinate documentation, track action items, prepare summaries, and maintain timely updates under the guidance of the Customer Quality Engineer.

The role emphasizes data integrity, quality reporting, and cross‑functional collaboration across Quality, Engineering, Manufacturing, and Service teams.

Qualifications

• High school diploma required; Associate degree in technical, business, quality, or related field preferred.
• 0–3 years of experience in quality, manufacturing, customer service operations, technical documentation, warranty administration, or related field preferred.
• Experience maintaining records in QMS, ERP, CRM, or database systems preferred.
• Experience with customer complaints, warranty claims, NCRs, CAPA, or quality documentation preferred.

Responsibilities

• Create, update, and maintain customer complaint records in QCBD.
• Ensure complaint records include accurate customer information, issue descriptions, dates, investigation status, containment actions, corrective action updates, and closure documentation.
• Track open customer complaints and warranty cases to ensure timely updates and escalation of overdue items.
• Maintain data accuracy, consistency, and traceability within QCBD for customer complaints, warranty returns, and related quality records.
• Support the Customer Quality Engineer by preparing customer complaint files, investigation packets, and supporting documentation for review.
• Ensure proper record retention and documentation control in accordance with internal procedures and ISO 9001 requirements.
• Compile customer complaints, warranty, and field failure data for routine reporting.
• Generate and maintain reports related to customer complaints, warranty trends, repeat issues, response timing, and closure status.
• Assist in identifying recurring customer quality concerns through data review and trend tracking.
• Provide data summaries to support quality meetings, management reviews, corrective action reviews, and customer quality updates.

Skills

Attention to detail

Documentation accuracy

MS Excel

Data analysis

Written communication

Education

High school diploma

Associate degree

Tools

QCBD

QMS software

Job description

IDEX seeks a Customer Quality Analyst to support customer quality activities, maintain accurate complaint records in QCBD, and assist with warranty investigations. You will coordinate documentation, track action items, prepare summaries, and maintain timely updates under the guidance of the Customer Quality Engineer.

The role emphasizes data integrity, quality reporting, and cross‑functional collaboration across Quality, Engineering, Manufacturing, and Service teams.