Customer Quality Assurance

Clarendon Specialty Fasteners Limited; Irvine (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Clarendon Specialty Fasteners is seeking an organized Customer Quality Assurance (CQA) to manage customer quality activity at our Irvine operation. You'll be the link between our customers and our internal teams, logging, routing, following up, and closing RMAs, NCRs, corrective actions, scorecards, and portal requests.

If you've handled RMAs, customer complaints, or corrective actions before and can keep a long list of open items under control, we'd like to hear from you.

Qualifications

• 2+ years of experience in quality, customer service, administration, or a related role, ideally in aerospace, manufacturing, or distribution.
• Hands-on experience with customer RMAs, NCRs, corrective actions, customer portals, or quality documentation.
• Familiarity with quality systems such as AS9120, AS9100, or ISO 9001
• A track record of following issues through to closure across several departments, and knowing when to escalate
• Clear, professional writing and speaking with customers and internal teams
• Proficiency with MS Office, especially Excel, Word, and Outlook, and comfort working in ERP systems and electronic quality records
• The ability to manage many requests at once, work independently, and support a cross-functional team

Responsibilities

• Manage customer RMAs from start to finish, including tracking, documentation, status updates, and closure.
• Log customer NCRs, complaints, and CARs, send them to the right people, and follow up so corrective actions go back to customers on time.
• Keep customer scorecards up to date and flag negative trends to Quality leadership early.
• Manage customer quality portals by submitting corrective actions, certifications, questionnaires, and requested documents.
• Complete customer quality questionnaires and surveys, gathering input from teams across the business.
• Help prepare for customer audits by collecting documentation and tracking follow-up actions.
• Prepare customer quality KPIs and reports, including RMAs, NCRs, and on-time delivery.
• Support MRB activities, Management Reviews, and improvements to how we track and respond to customer requests.
• Keep customer quality records complete, accurate, and ready for audit under our AS9100/AS9120 QMS.

Skills

Quality management

Customer service

Documentation

MS Office

ERP systems

Education

High school diploma

Associate or bachelor degree preferred

Job description

Clarendon Specialty Fasteners is a global specialist in high-performance fastening solutions, supporting leading customers across Aerospace, Space, Motorsport, Defense, and Industrial markets. With over 30 years of industry experience, Clarendon combines technical expertise, quality products, and strong customer partnerships to support demanding applications worldwide.

The Role - Customer Quality Assurance (CQA)

We're looking for an organized, detail-focused Customer Quality Assurance (CQA) to manage customer quality activity at our Irvine operation. You'll be the link between our customers and our internal teams. You'll make sure every RMA, NCR, corrective action, scorecard, and portal request is logged, routed, followed up, and closed on time. Our Quality team leads technical investigations and root cause analysis, and you'll keep everything around that work moving and on schedule.

If you've handled RMAs, customer complaints, or corrective actions before, can keep a long list of open items under control, and can describe a time you chased an issue all the way to closure, we want to hear from you.

What You'll Do

• Manage customer RMAs from start to finish, including tracking, documentation, status updates, and closure
• Log customer NCRs, complaints, and CARs, send them to the right people, and follow up so corrective actions go back to customers on time
• Keep customer scorecards up to date and flag negative trends to Quality leadership early
• Manage customer quality portals by submitting corrective actions, certifications, questionnaires, and requested documents
• Complete customer quality questionnaires and surveys, gathering input from teams across the business
• Help prepare for customer audits by collecting documentation and tracking follow-up actions
• Prepare customer quality KPIs and reports, including RMAs, NCRs, and on-time delivery
• Support MRB activities, Management Reviews, and improvements to how we track and respond to customer requests
• Keep customer quality records complete, accurate, and ready for audit under our AS9100/AS9120 QMS

What You Bring

• 2+ years of experience in quality, customer service, administration, or a related role, ideally in aerospace, manufacturing, or distribution
• Hands-on experience with customer RMAs, NCRs, corrective actions, customer portals, or quality documentation
• Familiarity with quality systems such as AS9120, AS9100, or ISO 9001
• A track record of following issues through to closure across several departments, and knowing when to escalate
• Clear, professional writing and speaking with customers and internal teams
• Proficiency with MS Office, especially Excel, Word, and Outlook, and comfort working in ERP systems and electronic quality records
• The ability to manage many requests at once, work independently, and support a cross-functional team

Nice to have:

A high school diploma or equivalent is the minimum. An associate or bachelor's degree is preferred but not required.

Why Clarendon

• Join a growing, acquisition-backed aerospace distributor where decisions are made close to the work
• Gain hands-on experience with an aerospace-grade QMS, including customer audits, MRB, corrective action, and KPI reporting
• See your process improvement ideas put into practice, in a culture that gives people real ownership of their work

Location: Irvine, CA (on-site)

Reports to: Quality Assurance Supervisor