Customer Project Specialist
Wurth Industry US
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Benefits offered by this job
Job summary
Wurth Industry North America is seeking a Customer Project Specialist to drive new implementations and manage ongoing customer projects through the sales cycle. You will coordinate with internal teams and customers, ensuring timely execution from intake to post-implementation, while aligning pricing and profitability objectives.
The role requires strong organizational and strategic thinking skills, with the ability to manage multiple projects across geographies and travel as needed.
Qualifications
- A bachelor's degree is required.
- Minimum 5–10 years of related experience or education/experience mix.
- SAP/P21 skills are advantageous.
- Ability to read customer orders, drawings, and vendor references.
- Strong Excel and PowerPoint skills; Microsoft Office proficiency.
- Ability to manage multiple projects and deadlines.
- Analytical and problem-solving capabilities.
- Travel up to 10–15%.
Responsibilities
- Drive pricing strategies and validate opportunities in sales cycles.
- Coordinate with internal teams to evaluate customer requirements and solutions.
- Provide updates on project timelines and milestones to stakeholders.
- Communicate project opportunities and progress clearly and proactively.
- Meet or exceed execution KPIs and follow department processes.
- Analyze customer data to allocate resources and prepare proposals.
- Ensure pricing compliance with corporate strategies and profitability goals.
- Serve as the central contact for project communications.
Skills
Education
Tools
Job description
The customer project specialist is responsible for driving new customer implementations & existing customer projects through the sales cycle within agreed-upon timelines. Acting as the primary point of contact for assigned project opportunities, consisting of new customer implementations & existing customer projects. This role is responsible for ensuring seamless execution through all phases of the sales cycle, from project intake, pricing strategy, and pre/post-implementation support. This role ensures seamless coordination between internal departments and external customer stakeholders resulting in profitable sales growth.
- Utilizing analytical decision-making to establish appropriate pricing strategies.
- Collaborating with internal teams to evaluate customer requirements and identify suitable solutions.
- Providing consistent updates and feedback on project timelines/milestones both internally and externally.
- Facilitating clear and proactive communication regarding project opportunities and progress.
- Meets or exceeds execution KPI's and adheres to all department processes
This role demands strong organizational skills, strategic thinking, industry knowledge, technical product knowledge, and the ability to manage multiple projects simultaneously while maintaining a customer-centric approach.
- Analyze and intake customer product master-data to determine appropriate resource allocation and opportunity validity.
- Develop and complete project proposals, including price offers that align with customer needs and corporate profit objectives.
- Assess proposed pricing levels and recommend adjustments to ensure compliance with corporate pricing strategies and profitability goals.
- Serve as the customer's central point of contact for project-related communications.
- Drive consistent and transparent communication across internal departments and stakeholders to ensure project alignment and timely execution.
- Provide detailed feedback to stakeholders on project status, timelines, and key milestones.
- Monitor project progress and proactively address potential delays or issues.
- Collaborate with internal partners to ascertain quality requirements and sourcing strategies that meet customer expectations and operational capabilities while also meeting company profit goals.
- Identify opportunities to enhance productivity and efficiency across the operational organization.
- Implement best practices and continuous improvement initiatives to streamline project workflows.
- Perform other related duties as assigned to support departmental and organizational goals.
- A bachelor's degree in related field
- Minimum of 5-10 years of related experience or combination of education and experience.
- SAP/P21 skills are advantageous
- Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material
- Able to read and interpret documents such as training instructions, shipping tickets, procedure manuals, etc.
- Able to work with mathematical concepts such as graphs, statistics, percentages, and ratios.
- Ability to establish credibility, respect and trust from staff and external business partners.
- Strong Excel and PowerPoint skills. Working knowledge of other Microsoft Suite products.
- Excellent problem-solving abilities; able to gather virtual, temporary teams to solve time-critical issues, with positive outcomes for the customers as well as for the company.
- Ability to lead, instruct and direct, both cross-functionally (peers in other departments) and within the organization, across multiple geographies.
- Strategic thinker; uses creative and innovative problem solving in many types of diverse situations.
- Advanced Microsoft Excel skills
- Manage multiple projects with varying deadlines
- Analytical and problem-solving skills
- Strong judgement and decision-making skills
- Maintain valid driver's license, clean driving record, and travel.
- Travel as needed (10-15% estimate)
- Proactive supply chain solutions customized to your business, your industry
- Industrial products and services delivered with prompt, personal attention
- Inventory management solutions that keep your production line moving smoothly
- Complete program support from initial design, to implementation, training, to ongoing analysis
- Maternity/Paternal leave after 1 year of service
- Tuition Reimbursement eligible after 1 year of service
- Health benefits and programs - medical, vision, dental, life insurance and more
- Additional benefits 401(k), short term disability, long term disability
- Paid Time Off, accrued per pay period, additional day earned per year of service
- 10 paid holidays
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. #LI-SJ1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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