Customer Project Manager

Roche Holdings Inc.; Zionsville (IN); Remote; USD 101,000 - 188,000; Full time

Job summary

A leading healthcare company is seeking a Customer Project Manager to oversee implementations of diagnostic systems. The role involves designing project strategies, leading stakeholder engagement, and requires substantial experience in diagnostics. The expected salary range is $101,200 - $188,000 annually.

Qualifications

• 5+ years of progressive industry/diagnostics product experience.

Responsibilities

• Lead external customer implementations for Roche products.
• Design and execute project strategies for diagnostic systems.
• Conduct project review meetings with stakeholders.

Skills

Project management

Communication

Leadership

Negotiation

Conflict management

Education

Bachelor's Degree in related discipline

Tools

Laboratory Information System

Cloud-based project management software

Job description

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally.

We aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Customer Project Manager

A healthier future drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products.

The Opportunity

Roche Diagnostics is seeking an experienced Customer Project Manager to lead our external customer implementations by developing, creating, documenting, and facilitating highly professional project plans to implement Roche products and services within our customer facilities.

This position is responsible for projects with high complexity, with medium to high risk, and of long duration. The Customer Project Manager is a trusted consultant, liaison, and advisor regarding all facets of the implementation project plan and will:

• Design, gain agreement, communicate, and lead the execution of professional project strategies and plans for external-facing large diagnostic system customer implementations adhering to Roche Diagnostics policies and procedures
• Identify, acquire, form, lead, and win the commitment of internal Roche Diagnostics and external customer stakeholders/resources in assembling a project team
• Collaborate with project stakeholders and teams to outline work plans and assign duties, responsibilities, and accountabilities
• Champion the program/project through business processes
• Conduct pre-purchase, order, pre-implementation, implementation, and post-project review meetings for Roche Diagnostics customers and internal stakeholders
• Recommend methods and develop policies and processes to improve area operations, processes, efficiency, and service to both internal and external customers
• Coach and mentor peers and junior level project managers

This is a field-based remote position and will require approximately 20-30% overnight travel throughout the US. Ideal candidate to reside within 50 miles of a major US metropolitan airport.

Who You Are

• Bachelor's Degree in related discipline or equivalent education and work experience
• 5+ years of progressive industry/diagnostics product experience

Preferred Qualifications

• PMP certification
• Extensive knowledge of internal systems and business procedures
• Knowledge of key competitors
• Knowledge of customer needs and features/benefits to meet those needs
• Experience with Laboratory Information System and IT Middleware Implementation Project
• Experience in cloud-based project management and other cloud-based software
• Strong communication, influence, leadership, conflict management, and negotiation skills

The expected salary range for this position based on the primary location of Indiana is $101,200.00 - $188,000.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.