Customer Project Coordinator

Avista Corporation; Spokane (WA); On-site; USD 78,000 - 141,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Paid time off

Life and disability insurance

Education support

Job summary

Avista Corporation in Spokane, WA is seeking a Customer Project Coordinator to respond to customer inquiries and resolve issues while supporting safe and reliable energy service through coordinating and planning electrical and natural gas extensions.

The CPC role features multiple levels (I and II) with progression based on performance, and requires in-person presence for on-site responsibilities within Avista service territory.

Qualifications

• Direct work experience in GIS, planning, or designing construction of natural gas facilities with customer service emphasis.
• Strong teamwork, negotiation, problem solving, and communication skills.
• Ability to learn computer applications for construction design and interpret complex processes.

Responsibilities

• Promptly respond to customer inquiries and resolve issues.
• Assist in planning and installing natural gas or electric service extensions.
• Coordinate design and rebuild of facilities to meet customer expectations.

Skills

GIS planning

team collaboration

problem solving

communication skills

construction design

Education

High School diploma/GED

Journeyman card

Tools

Computer applications

Job description

Job Description

As a member of the Customer Project Coordinator Family, your role is to promptly respond to customer inquiries, feedback, and resolve customer issues with the goal of satisfying the customer and enhancing the opinion of the company, while still maintaining the company’s interest. This role provides assistance in promoting the safe and reliable use of energy, through planning and installation of either natural gas or electric service. This is completed through the complex electrical design and coordination of line and main extensions or rebuild of existing facilities in order to meet or exceed our customer’s expectations. There are several levels within the CPC job family, progression is based on performance, operational needs and scope complexity.

Requirements

CPC I:

High School diploma, GED, or Journeyman card required.

• Zero to two years of direct work experience directly related to GIS, planning, and/or designing construction of natural gas facilities with an emphasis in customer service is preferred.
• Demonstrated skills in cooperating in a team environment, negotiation, problem solving, construction management, and excellent communication skills.
• Qualified applicants will have basic computer skills, ability to learn computer applications for construction design, and ability to interpret and explain complex business processes and concepts.
• Strong working knowledge of key operation business process and core applications desired.
• Requires valid driver's license and must be able to travel to job sites throughout Avista service territory.
• Other combinations of education/experience may be considered.

Closes: September 27, 2026

Starting Range $77,595 to $100,486, ML 8

CPC II:

• All of the above qualifications.
• College Level Degree, Journeyman Card or equivalent education and experience.
• Three+ years work experience directly related to planning and designing of electric facilities with an emphasis in customer service.

Other combinations of education and experience may be considered.

Starting Range $88,336 to $114,838, ML 9

This position requires an in-person presence to support team and on-site responsibilities.

Total Rewards

At Avista, our employees are the foundation of our success. Their dedication drives the value we deliver to our customers and communities. That’s why we prioritize the physical, mental, and financial well‑being of our team members and their families.

We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

• Affordable healthcare options including medical, dental, and vision coverage
• Retirement benefits with an enhanced 401(k) match
• Incentive programs rewarding performance and contributions
• Competitive paid time off including holidays, personal days, and vacation
• Life and disability insurance for added peace of mind
• Wellness resources supporting mental and physical health
• Education and development support including tuition assistance
• Community giving programs encouraging employee engagement and impact
• Other optional benefits from Legal insurance, Pet insurance, and more (Eligibility subject to Bargaining Unit affiliation)

To learn more, please visit our benefits website at https://avistabenefits.com/.

We are committed to maintaining a competitive and equitable total rewards package that attracts and retains a diverse, skilled, and engaged workforce.

In compliance with state laws, we provide the full salary range for each position, along with the typical hiring range based on qualifications, experience, and internal equity. The full salary range for this position is $77,595 to $141,339. Questions regarding compliance with this requirement can be directed to [e-mail].

Pre-employment screening requirements

Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista’s Commitment to Equal Opportunity

Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at [e-mail] if you would like assistance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.