Customer Programs Manager, Co-Marketing & Measurement

Anthropic; San Francisco (CA); Hybrid; USD 255,000 - 320,000; Full time

Job summary

Anthropic seeks a Customer Programs Manager to build the operational foundation for scalable customer marketing. You’ll own advocacy and co-marketing, turning stories into repeatable, measurable assets across startups, digital-native and enterprise accounts.

You’ll partner with Sales, Partnerships, Marketing, and Finance to reconcile budgets, define measurement frameworks with Marketing Ops and Data Science, and drive impact with scalable processes.

Qualifications

• Experience managing co-marketing or partner marketing programs and handling reconciliation, forecasting, agency coordination, and stakeholder reporting.
• Experience managing agencies as a working partner, developing briefs, directing work, and maintaining quality on co-branded creative.
• Built joint marketing plans with partners or customers that served mutual goals.
• Working knowledge of demand generation and paid social and ability to optimize campaigns.
• Experience defining program metrics and proving impact to leadership and customers.
• Fluency with Claude and ability to leverage it to automate, analyze, and scale work.
• Comfort in fast-moving environments where programs, budgets, and priorities are evolving.

Responsibilities

• Own the investment behind customer co-marketing programs, including allocation tracking, spend pacing, agency coordination, and quarterly budget reconciliation.
• Develop and execute co-marketing plans with participating customers to grow Claude adoption and extend the customer’s reach.
• Run the scaled co-marketing motion, co-producing assets with customers and deploying agency partners to amplify campaigns.
• Partner with Customer Marketing, Sales, and Partnerships to decide which customers we work with and set criteria for decisions.
• Own the customer marketing intake process and tooling, building playbooks for scale with segment leads.
• Define how we measure impact with Marketing Ops and Data Science to guide investment decisions.
• Report back to customers on outcomes such as reach, engagement, and new customer acquisition.
• Use Claude as a core part of the toolkit—automating intake and triage to speed processes.

Skills

Co-marketing growth

Agency coordination

Budget reconciliation

Demand generation

Marketing analytics

Claude proficiency

Sales alignment

Education

Bachelor’s degree

Tools

Salesforce

BI tooling

Job description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role

Anthropic is seeking an experienced Customer Programs Manager to build the operational foundation that allows our customer marketing engine to scale. As our advocacy and co-marketing programs grow across startups, digital-native businesses, and enterprise accounts, we need someone who can turn our scaled co-marketing program into a well-instrumented, repeatable and measurable system. You'll deploy resources and capital to create compelling customer stories across formats, and amplify them across both bespoke partnerships and agency-run campaigns. You’ll also own the broader customer marketing intake process and its tooling, and the system of record for how customers participate across advocacy and co-marketing.

You’ll work closely with Sales, Partnerships, Marketing, Finance, and Brand, reconciling co-marketing spend each quarter, briefing agencies on which stories we want to tell, and partnering with Marketing Ops and Data Science to build the measurement framework we use to report back to leadership on impact. You'll help shape how a rapidly growing function operates, at a moment when customer proof is one of the most powerful levers we have for building trust in beneficial AI.

Key Responsibilities

• Own the investment behind our customer co-marketing programs, covering allocation tracking, spend pacing, agency coordination, and quarterly budget reconciliation across a rotating cohort of customer accounts
• Develop and execute co-marketing plans with participating customers that grow Claude adoption and the customer's own reach, coordinating with Growth Marketing on campaign strategy.
• Run the always-on scaled co-marketing motion, co-producing high-quality creative assets with a rotating cohort of customers and deploying agency partners to amplify them as paid campaigns on the customer's own channels
• Partner with Customer Marketing, Sales, and Partnerships to decide which customers we work with and build the criteria that keep those decisions consistent
• Own the customer marketing intake process and its tooling, keeping it the system of record and building the playbooks that keep it consistent as we scale, partnering with Customer Marketing segment leads who own triage and prioritization for their segments
• Define how we measure the impact of our customer marketing investments, working with Marketing Ops and Data Science, and use that measurement to shape investment decisions with leadership
• Report back to participating customers on what their participation returned, measured on the outcomes they care about, like reach, engagement, and new customer acquisition
• Use Claude as a core part of your operational toolkit—building skills, automating intake and triage, and finding leverage wherever a process can be made faster or smarter for the Customer Marketing team

Minimum Qualifications

• Managed co-marketing growth or partner investment programs and are comfortable with the reconciliation, forecasting, agency coordination, and stakeholder reporting that comes with it
• Managed agencies as a working partner, developing the brief, directing the work, and holding the quality bar on co-branded creative
• Built joint marketing plans with partners or customers that served their goals as much as your own
• Working knowledge of demand generation and paid social and the ability to optimize campaigns
• Experience defining how a program gets measured and proving its impact, both to your own leadership and back to the customer in the terms they care about
• Existing fluency with Claude, and the instinct to reach for it to automate, analyze, and scale your own work
• Comfort building in a fast-moving environment where the program, the budget, and the priorities are all still taking shape

Preferred Qualifications

• 7+ years in B2B SaaS marketing, including at least 3 years in customer marketing. Partner marketing or program management experience is a strong plus.
• Experience operating co-marketing or partner marketing programs at a developer-focused or AI/ML company
• Background in revenue operations or marketing analytics, and hands‑on comfort in Salesforce and BI tooling
• Experience proving incremental program impact against a comparison group rather than reporting activity
• Experience standing up or owning the tooling behind a marketing program—intake forms, workflow automation, dashboards, or a customer participation database
• Comfort working closely with Sales teams and an understanding of how customer marketing supports pipeline and retention

Role-specific policy:

For this role, we expect staff to be able to work from our San Francisco or New York office at least once a month for cross‑functional stakeholder engagement. Additionally, this role will require up to 40% travel for events and customer engagements.

Annual Salary

$255,000—$320,000 USD

Minimum education:

Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study:

A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience:

Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy:

Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship:

We do sponsor visas! However, we aren’t able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

How We're Different

We believe that the highest‑impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large‑scale research efforts. And we value impact — advancing our long‑term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest‑impact work at any given time. As such, we greatly value communication skills.

Guidance on Candidates' AI Usage:

Learn about our policy for using AI in our application process.