Customer Program Spec II

UCT; Hillsboro (OR); On-site; USD 70,000 - 95,000; Full time

Job summary

Ultra Clean Technology in Hillsboro, Oregon, is seeking a Customer Program Specialist II to prepare accurate cost estimates for diverse products and services. You will review project scopes, drawings, and specifications, gather material costs, and develop comprehensive estimates while coordinating with Sales, Engineering, and Operations.

You will also help update cost models, work with ERP systems, and assist in writing Scope of Work documentation.

Qualifications

• Bachelor’s degree in engineering, business, or related field.
• 2–4 years of experience in customer service, program coordination, order management, or related roles.
• Strong Excel skills with complex formulas and macros.
• Experience interpreting engineering drawings and symbols.
• Strong math, problem solving, analytical and decision-making skills.
• Ability to navigate CAD models and/or similar file types.

Responsibilities

• Track and document any assigned estimate requests.
• Read and outline product design and project specifications and requirements.
• Accurately estimate and calculate material, labor, and other indirect costs.
• Collaborate with Sales, Engineering and Operations to perform technical reviews as needed.
• Collaborate with Planning, Supply Chain and Purchasing to calculate production lead times based on material availability and shop capacity.
• Perform cost analysis of previous products and projects.
• Communicate with internal and external stakeholders during estimating, sales and negotiation phases.
• Address potential issues related to fabrication capabilities, profit loss, materials, or capacity.
• Update cost models using complex Excel workbooks, ERP systems and other estimating software.
• Navigate HIS ERP system & databases to update costs, part numbers, quantities, descriptions, manufacturer and supplier information.
• Assist Estimating Manager in writing Scope of Work (SOW) for complex products or large-scale projects.
• Support Strategic Account Managers in sales-driven activities (customer interfacing, presentations, high-level meetings, kickoffs).
• Assist intermittent project management with emphasis on cost management.

Skills

Excel

Reading drawings

Analytical thinking

CAD models

Team collaboration

Time management

Data confidentiality

Education

Bachelor's degree in engineering or related field

Tools

HIS ERP system

ERP systems

Job description

Hillsboro
5500 NE Moore Ct
Hillsboro, OR 97124, USA

Hillsboro
5500 NE Moore Ct
Hillsboro, OR 97124, USA

Join UCT and be part of the fastest-growing sector in the world ! We indirectly touch every semiconductor chip that goes into every smartphone, smartcar,and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Program Specialist II to join us in Hillsboro, OR!

The Customer Program Specialist II is responsible for preparing accurate and timely cost estimates for diverse products, projects and services. This involves reviewing project scopes, engineering drawings, reviewing specifications, gathering material costs, performing calculations, and developing comprehensive cost estimates. In addition, the Sr. Cost Engineer will aid in the continuous development and improvement of cost models and pricing data. Other responsibilities may include review of details engineering designs, involvement with NPI kickoffs, intermittent project management and customer interfacing.

RESPONSIBILITIES:

• Track and document any assigned estimate requests.
• Reads and outlines product design and/project specifications and requirements.
• Accurately estimate and calculate material, labor, and other indirect costs.
• Works collaboratively with Sales, Engineering and Operations departments to perform technical reviews as needed.
• Works collaboratively with Planning, Supply Chain and Purchasing departments to calculate production lead times based on material availability and shop capacity.
• Perform cost analysis of previous products and projects.
• Responsible for effectively communicating with various internal and external stakeholders throughout estimating, sales and negotiation phases.
• Will act as the first level of risk aversion by addressing potential issues or concerns related to fabrication capabilities, profit loss, materials, or capacity.
  • Missing or incorrect fabrication information.
  • Fabrication, equipment, and tool capabilities.
  • Materials/Parts availability.
• Will aid in creating and continuously updating cost models. This involves complex Excel workbooks, ERP systems and other estimating software.
• Will navigate and utilize HIS ERP system & databases. This includes aiding updating costs, part numbers, quantities, descriptions, manufacturer information, and supplier information.
• Will aid the Estimating Manager in writing Scope of Work (SOW) documentation for complex products and/or large-scale projects.
• Will assist Strategic Account Managers in sales driven activities as needed (i.e. customer interfacing, presentations, high-level meetings, kickoffs).
• Assists in intermittent project management for unique or high-level projects with emphasis primarily on the cost management aspects.

QUALIFICATIONS:

• Bachelor’s degree in engineering (preferred), business, or related field.
• 2-4 years of experience in customer service, program coordination, order management, or related roles.
• Strong Excel skills – ability to understand and create complex formulas and macros.
• Experience interpreting engineering drawings and symbols.
• Strong math, problem solving, analytical and decision-making skills
• Ability to navigate and understand CAD models and/or similar file types.
• Engineering and design experience a plus.
• Sustain a positive reputation for professionalism, meeting deadlines, quality and integrity.
• Ability to maintain a high level of organization and time management.
• Strong ability to adapt to working independently or in teams throughout jobs and projects.
• Maintain confidentiality and security of sensitive data and intellectual property (IP) at all times.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.