Customer Program Office Lead

Analog Devices, Inc.; San Jose (CA); Hybrid; USD 212,000 - 306,000; Full time

Benefits offered by this job

Discretionary bonus

Medical, vision and dental coverage

401k plan

Job summary

Analog Devices, Inc. seeks a CPMO Lead to establish and run the Data Center & Energy Customer Program Management Office, orchestrating cross-functional teams to deliver strategic programs. You will translate customer priorities into executable plans, manage governance, and drive on-time delivery across engineering, sales, and product teams.

You will engage senior leaders, own risk and KPI reporting, and ensure escalations are resolved to preserve business outcomes and time-to-revenue growth.

Qualifications

• Bachelor’s degree in Engineering, Business, Computer Science, or related field.
• MBA or advanced degree preferred.
• 10+ years of experience in program management, project management, product management, operations, or customer-facing leadership roles.
• Proven success managing large, complex cross-functional programs.
• Experience working with strategic enterprise or hyperscale customers.
• Strong executive communication and stakeholder management skills.
• Demonstrated ability to lead through influence across global organizations.

Responsibilities

• Lead the Customer Program Management Office for strategic Data Center and Energy growth accounts.
• Own governance and execution oversight for major customer programs spanning multiple products, projects, and business functions.
• Drive delivery alignment between customer expectations and internal execution plans.
• Establish the CPMO operating model, processes, tools, metrics, and best practices.
• Develop scalable mechanisms for managing increasing customer program complexity as the business grows.
• Strategic Customer Engagement – partner with Sales and Segment Marketing for coordinated engagement.
• Lead executive-level customer review operational program updates.
• Ensure customer commitments, milestones, and escalation paths are clearly understood and managed.
• Program Execution & Governance — drive integrated planning across customer programs and projects.

Skills

Program management

Project management

Product management

Operations

Executive communication

Stakeholder management

Cross-functional collaboration

Leadership

Strategic thinking

Education

Bachelor’s degree in Engineering, Business, Computer Science, or related field

MBA or advanced degree

Job description

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.

Customer Program Office Lead San Jose, CA / Wilmington, MA/Dallas, TX (flexible) Data Center & Energy (DCE) Analog Devices’ Data Center & Energy (DCE) business unit delivers full power chain, data center infrastructure and energy solutions for hyperscale AI infrastructure, cloud computing, and energy systems. As AI workloads drive unprecedented growth in compute density and power consumption, DCE is evolving from a component supplier to a system-level solutions partner - working with customers including Google, AWS, AMD, NVIDIA, Meta, and Microsoft to architect and deliver innovative solutions at scale. This shift demands a new level of cross-functional coordination. Strategic customer engagements now span multiple products, technologies, and development teams, with customers expecting integrated delivery aligned to large scale programs, rather than product-by-product execution. The Customer Program Office Lead will join the DCE Program Office to build the customer engagement operational capability that enables this.

Position Summary This role establishes and leads DCE’s Customer Program Management Office (CPMO) - a new function responsible for the end-to-end execution of ADI’s most strategic datacenter and energy customer program. The CPMO Lead serves as the senior business unit point of coordination for critical customer programs, ensuring delivery commitments are met through orchestration of cross-functional teams, program governance, risk management, and executive engagement. The role bridges Sales, FAE, Segment and Product Marketing, Engineering, Operations, and Program Management - translating customer priorities into executable plans and driving predictable delivery. The CPMO Lead will work closely with existing Program and Project Managers to drive coordinated execution across products, technologies, and organisations. As customer engagements grow in complexity and scale, this position is essential to accelerating time-to-revenue and enabling DCE’s next phase of growth.

Key Responsibilities

• Customer Program Office Leadership Lead the Customer Program Management Office for strategic Data Center and Energy growth accounts.
• Own governance and execution oversight for major customer programs spanning multiple products, projects, and business functions.
• Drive delivery alignment between customer expectations and internal execution plans.
• Establish the CPMO operating model, processes, tools, metrics, and best practices.
• Develop scalable mechanisms for managing increasing customer program complexity as the business grows.
• Strategic Customer Engagement Partner with Sales and Segment Marketing to ensure coordinated customer engagement and communication on critical programs.
• Lead executive-level customer review operational program updates.
• Ensure customer commitments, milestones, and escalation paths are clearly understood and managed.
• Program Execution & Governance Drive integrated planning across customer programs and projects.
• Establish program governance frameworks, operating reviews, dashboards, and KPI reporting.
• Lead identification, management, and resolution of critical program risks and escalations.
• Ensure cross-functional prioritization decisions support customer commitments and business objectives.
• Drive accountability and execution discipline across participating teams.
• Organisational Leadership Foster a culture of collaboration, customer obsession, ownership, and operational excellence.
• Influence senior leaders across engineering, product management, operations, and sales organizations.
• Executive Communication Provide executive leadership with regular program health assessments.
• Deliver concise updates on milestones, risks, customer satisfaction, resource constraints, and business impact.
• Create a unified view of program execution across multiple projects and functions.
• Develop executive-ready materials for strategic reviews and customer governance meetings.

Required Qualifications

• Education Bachelor’s degree in Engineering, Business, Computer Science, or related field.
• MBA or advanced degree preferred.
• Experience 10+ years of experience in program management, project management, product management, operations, or customer-facing leadership roles.
• Proven success managing large, complex cross-functional programs.
• Experience working with strategic enterprise or hyperscale customers.
• Strong executive communication and stakeholder management skills.
• Demonstrated ability to lead through influence across global organizations.

Preferred Experience

• Semiconductor industry experience.
• Datacenter, cloud infrastructure, power management, AI infrastructure, or enterprise systems experience.
• Experience supporting customers such as AMD, Google, AWS, NVIDIA, Meta, or equivalent strategic accounts.
• Knowledge of product development lifecycles, NPI processes, and customer program governance.

Leadership Competencies

• Strategic thinking and business acumen
• Customer-centric leadership
• Executive presence and influence
• Driving accountability and execution excellence
• Cross-functional collaboration
• Change leadership

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. EEO is the Law: Notice of Applicant Rights Under the Law.

Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days The expected wage range for a new hire into this position is $211,634 to $306,458. Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors. This position qualifies for a discretionary performance-based bonus which is based on personal and company factors. This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits.

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X. Come join ADI - a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.