Customer Program Manager - FuzeRx

Alto Pharmacy; Town of Texas (WI); Hybrid; USD 82,000 - 102,000; Full time

Benefits offered by this job

Dental and vision

Medical plans (multiple)

401(k) retirement plan

Commuter benefits

Parental leave

Job summary

Fuze Health is seeking a Customer Program Manager to oversee customer-facing programs and drive outcomes that improve patient care through technology-enabled pharmacy services.

You will manage a portfolio of accounts, coordinate with Operations, Product, Engineering, and clinical partners, and escalate risks with clarity and urgency. The role emphasizes collaboration, compliance, and strategic program development.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2-5 years of program management experience in healthcare, pharmacy, digital health, or a regulated environment.
• Proven ability to lead cross-functional teams and influence stakeholders.
• Experience in risk assessment, mitigation planning, and operational problem-solving.
• Strong understanding of regulatory and compliance requirements in healthcare operations.
• Excellent communication skills with executives, partners, and technical teams.
• Proficiency with GSuite, Slack, and project tools (Asana, Jira, Smartsheet).

Responsibilities

• Own SLA performance and operational outcomes for assigned programs.
• Develop and execute comprehensive project and program plans.
• Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance and Finance.
• Monitor performance metrics, program health and risks; lead mitigation and issue resolution.
• Serve as primary contact for stakeholders with transparent updates.
• Drive continuous improvement and optimize operational workflows.
• Ensure regulatory compliance across all program activities.
• Facilitate retrospectives and scalable methodologies across growth.

Skills

Program management

Cross-functional leadership

Regulatory compliance

Risk assessment

Communication

Healthcare operations

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

Asana

Jira

Smartsheet

Gsuite

Slack

Job description

Job Summary

About Fuze Health At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health's foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Job Description

The Customer Program Manager owns the execution and performance of customer-facing programs that advance our mission to improve patient outcomes through seamless, technology-enabled pharmacy care. This role independently manages a portfolio of accounts, ensuring that program deliverables meet expectations, operational workflows run smoothly, and program risks are escalated and mitigated with clarity and urgency. Working cross-functionally with Operations, Product, Engineering, and clinical partners, the Customer Program Manager drives strong day-to-day coordination and the long-range performance of programs and associated projects.

Key Responsibilities

• Own Service Level Agreement (SLA) performance and operational outcomes for assigned programs throughout their lifecycle.
• Develop, maintain, and execute comprehensive project and program plans, ensuring alignment with organizational priorities, customer expectations, and regulatory standards.
• Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance, and Finance to ensure seamless delivery of program goals.
• Monitor performance metrics, program health, and risks; lead mitigation planning and ensure timely resolution of issues.
• Serve as the primary point of contact for internal and external stakeholders, providing transparent updates on performance, risks, and strategic initiatives.
• Partner with customers and internal teams to drive continuous improvement, elevate service delivery, and strengthen operational workflows.
• Ensure adherence to regulatory requirements, compliance frameworks, and industry best practices across all program activities.
• Facilitate program retrospectives, incorporate learnings, and implement scalable methodologies to support future growth.
• Contribute to long-term program strategy, roadmap planning, and expansion opportunities.

Required Experience & Qualifications

• Minimum Qualifications:
• Bachelor's degree or equivalent practical experience.
• 2-5 years of program management experience in healthcare, pharmacy, digital health, or another regulated environment.
• Proven ability to lead cross-functional teams and influence stakeholders without formal authority.
• Demonstrated experience in risk assessment, mitigation planning, and operational problem-solving.
• Strong understanding of regulatory and compliance requirements relevant to healthcare operations.
• Excellent communication skills; able to translate complex information for diverse audiences including executives, partners, and technical teams.
• Proficiency with GSuite, Slack, and project management tools (Asana, Jira, Smartsheet, or similar).
• Preferred Qualifications:
• Experience in pharmacy operations, digital health, or healthcare services.
• Exposure to program or project management methodologies; CAPM or similar certification is a plus.
• Experience supporting client-facing or operational programs in a service-delivery environment.
• Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations.

Additional Information

Fully remote/WFH roles: Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

Salary and Benefits

Salary Range: $81,600 - $102,000

Commission Eligible: Yes/No

Travel: Yes - Up to 10% of the time

Location Requirement: Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin.

To be reviewed per entity placement Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health's policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Benefits

• Fuze Health Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program).
• Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

More Benefits Information Here: Fuze Health Benefits Site

Application deadline: October 10, 2026

Equal Opportunity Employer

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at [e-mail]. Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

Use of Automated Decision Tools

Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at [e-mail].

Privacy Notice

To learn about Fuze Health's privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants.