Senior Manager, Enterprise Solutions & Implementation - FuzeRx

Fuze Health; Town of Texas (WI); Hybrid; USD 136,000 - 170,000; Full time

Benefits offered by this job

401(k) retirement savings plan

Flexible vacation time

Comprehensive health insurance plans

Job summary

Fuze Health in the United States is seeking a Senior Manager, Enterprise Solutions & Implementation. This role is vital in overseeing large-scale client implementations and ensuring cross-functional collaboration between teams. The ideal candidate will have extensive experience in healthcare operations and project management.

Probability of moving into people leadership is high as the function develops. The role involves interaction with product development to create effective user-centered solutions that meet client needs.

Qualifications

• 7–10 years of experience in program management or solution delivery.
• Proven track record in enterprise implementations.
• Experience working with product and engineering teams.

Responsibilities

• Manage end-to-end client implementation projects.
• Build detailed implementation plans and track milestones.
• Serve as a communication bridge between teams.

Skills

Healthcare operations experience

Project management

Communication

Cross-functional collaboration

Education

PMP or similar certification

Job description

Job Summary

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology‑powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next‑generation solutions that patients and healthcare partners need today and into the future.

Job Description

As Senior Manager, Enterprise Solutions & Implementation, you will serve as the primary owner of large‑scale client implementation delivery and ongoing product enhancement strategy within the Account Management organization. This role sits at the intersection of enterprise program execution, cross‑functional delivery leadership, and product partnership — responsible for ensuring that complex client programs are implemented successfully, that operational learnings inform the product roadmap, and that the organization’s technology capabilities continuously evolve to meet client and market needs.

The core of this role is implementation ownership and product liaison. You will manage the end‑to‑end delivery lifecycle for complex, multi‑workstream client programs — from planning and execution through hypercare stabilization and structured handoff to Customer Success. Equally, you will serve as the primary bridge between Account Management and the Product and Technology teams, translating client experience and operational gaps into prioritized enhancement requests and ensuring that the voice of the client is represented in roadmap decisions.

This role is a strong fit for individuals with deep healthcare or pharmacy operations experience, proven enterprise implementation ownership, and a track record of working effectively with product and engineering organizations to drive meaningful capability improvements. It starts as an individual contributor with a clear path to people leadership as the function matures.

Implementation Leadership

• Own end‑to‑end project management for large, complex, multi‑workstream client implementations from kickoff through go‑live and hypercare stabilization
• Build and maintain detailed implementation plans with clearly defined milestones, owners, cross‑functional dependencies, risk mitigation strategies, and escalation paths
• Lead implementation workstreams coordinating Operations, Clinical, Product, Technology, and Finance without direct authority — driving alignment, accountability, and momentum across teams
• Serve as the primary escalation point during active implementations, triaging issues in real time and driving rapid resolution before they affect client commitments or contractual SLAs
• Manage the implementation‑to‑CS handoff with rigor: full documentation of program requirements, SLA definitions, operational context, and unresolved risks transferred clearly to the ongoing account team
• Own the hypercare phase post‑launch, ensuring early operational issues are identified, resolved, and closed out before steady‑state handoff

Product Enhancement Prioritization & Technology Liaison

• Liaise between Account Management and the Product and Technology teams — representing client needs, operational gaps, and delivery learnings in roadmap conversations
• Aggregate, synthesize, and prioritize product enhancement requests from Client Success, implementations, and ongoing program operations into a structured, actionable backlog for Product review
• Lead recurring prioritization forums with Product and Technology stakeholders, providing clear business context, client impact, and urgency framing for each enhancement request
• Track the status of in‑flight product enhancements and communicate progress, timelines, and delivery commitments back to Account Management and Client Success teams
• Identify patterns across client feedback and implementation findings that signal systemic product or platform gaps — translating these into well‑defined, prioritized requirements
• Partner with Product and Engineering on feasibility assessments, phased delivery planning, and acceptance criteria for enhancements that affect client‑facing workflows

Implementation Standards & Continuous Improvement

• Develop and enforce implementation standards across the organization: playbooks, intake templates, go/no‑go readiness frameworks, and post‑launch retrospective processes that reduce variability and improve predictability
• Drive continuous improvement of solution delivery by identifying opportunities for process and tooling enhancements, partnering with Operations and Product leadership to implement scalable changes
• Use post‑implementation retrospectives to capture lessons learned and systematically feed improvements back into both implementation practice and the product enhancement backlog
• Serve as a key voice in internal planning — surfacing repeatable implementation patterns, unmet delivery needs, and capability gaps that inform roadmap and build‑vs‑partner decisions

Cross‑Functional Alignment & Strategic Initiative Support

• Act as a trusted partner to Operations, Clinical, Product, and Technology — translating client commitments and operational realities into actionable delivery and product plans
• Support the VP of Account Management in tracking and executing key strategic initiatives, surfacing blockers, and maintaining accountability across cross‑functional stakeholders
• Maintain a real‑time view of the implementation pipeline and active product enhancement priorities — flagging what is on track, what is at risk, and what requires VP‑level attention
• Design and contribute to Account Management operating rhythms: implementation pipeline reviews, product enhancement updates, QBR prep, and leadership reporting

Required Experience & Qualifications

• 7–10 years of experience in enterprise implementation, program management, or solution delivery in a healthcare, pharmacy, or B2B technology environment
• Demonstrated track record owning large, complex, multi‑stakeholder implementations end‑to‑end — from planning through go‑live — with measurable on‑time delivery outcomes
• Proven experience working as a product liaison or in a similar capacity — translating operational and client needs into structured product requirements and driving prioritization with Product and Engineering teams
• Deep project management proficiency: milestone planning, dependency mapping, risk registers, RAID logs, and structured status reporting across concurrent workstreams
• Strong understanding of pharmacy workflows, service delivery models, and platform integrations; ability to identify and articulate product gaps in operational terms
• Demonstrated ability to influence without authority across Product, Technology, Operations, and Clinical stakeholders — building credibility through clarity, follow‑through, and business context
• Experience leading cross‑functional delivery workstreams, with the communication skills to drive accountability across technical and non‑technical teams
• Strong written communication — able to produce implementation plans, product requirement documents, executive summaries, and client‑ready materials with precision and minimal direction
• Demonstrated capability to mentor or guide others in complex delivery environments; ability to scale impact through others as the function grows
• PMP, PgMP, or comparable project management certification preferred

Additional Information

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Salary and Benefits

Salary Range: $136,000 - $170,000

Commission Eligible: No

Travel: Yes

Location Requirement

• Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin

Employment Authorization Requirement

Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services cannot take over, transfer, or sponsor any visa type at this time.

Benefits

Full‑time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment insurance, flexible spending account, health savings account, commuter benefits, employer‑paid short‑term and long‑term disability insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays (2 floating holidays for full‑time non‑exempt employees), eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

Equal Opportunity Employer

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at [e-mail].

Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E‑Verify participating company.

Use of Automated Decision Tools

Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data‑backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process, please contact us at [e-mail].

Privacy Notice

To learn about Fuze Health’s privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants.