Customer Program Manager, Executive Briefing Center

Anthropic; San Francisco (CA); Hybrid; USD 255,000 - 320,000; Full time

Job summary

Anthropic in San Francisco is seeking a leader to own the Executive Briefing program, shaping formats, intake, and capacity. You’ll partner with GTM, Sales, and Product Marketing to surface strategic accounts and craft tailored agendas for executive discussions.

You’ll build the speaker bench, manage day-of orchestration, and drive post‑briefing follow‑through to influence pipeline and expansion as the program scales.

Qualifications

• Experience building or scaling an executive briefing program.
• Fluency with enterprise technology narratives for varied customers.
• Strong operator track record handling many briefings concurrently.
• Credibility with enterprise Sales leadership and account teams.
• Executive presence with Fortune 500 VP and C-level customers.
• Cross-functional orchestration with PMM, Solutions, Events.
• Ability to report on program-influenced pipeline or expansion.
• Clear written and verbal communication; brief executive sponsors concisely.
• Genuine interest in AI and helping enterprises adopt it responsibly.

Responsibilities

• Define and own the Executive Briefing program: formats, criteria, intake, capacity planning, calendar, and SLAs.
• Govern which strategic accounts receive a briefing each quarter in partnership with GTM leadership; surface accounts.
• Lead discovery with account teams to understand objectives and translate into tailored agendas.
• Own agenda design and co-own agenda development with Product Marketing; shape narrative and topics.
• Build and manage the speaker bench; match speakers to briefings and prep.
• Own day-of orchestration and customer experience with Workplace logistics.
• Drive post-briefing follow-through: capture commitments, route to owners, track to close.
• Build playbooks, tooling, and best practices to scale the program.
• Own measurement and reporting on briefing volume, coverage, and pipeline impact.

Skills

Executive briefing program

Enterprise narratives

High-volume operations

Executive presence

Cross-functional collaboration

Pipeline reporting

Clear communication

Interest in AI

Education

Bachelor's degree

Job description

Key Responsibilities

• Define and own the Executive Briefing program: briefing formats, qualification criteria, the request‑and‑intake process from Sales, capacity planning, calendar, and operating SLAs.
• Govern which strategic accounts and executives receive a briefing each quarter in partnership with GTM leadership; hold the qualification bar and proactively surface accounts that should be engaged.
• Lead discovery with account teams ahead of each briefing to understand the customer's objectives, business context, and where they are in their evaluation, and translate that into a tailored agenda.
• Own agenda design and co‑own agenda development with Product Marketing for every briefing. Shape the narrative arc and discussion topics to the customer's objectives, select discussion leaders and demos, and partner with PMM to build the briefing‑specific content.
• Build and manage the speaker bench: maintain the roster, match speakers to briefings, run prep, and manage capacity so no one is over‑asked.
• Own day‑of orchestration and the customer experience standard for briefings, in partnership with our Workplace team on logistics.
• Drive post‑briefing follow‑through: capture commitments and feedback, route them to owners, and track to close with the account team.
• Build the playbooks, tooling, and best practices that let the program scale consistently as volume grows.
• Own measurement and reporting, including briefing volume, strategic‑account coverage, and program‑influenced pipeline and expansion.

Minimum Qualifications

• Built or significantly scaled an executive briefing program — you have defined qualification criteria, stood up an intake process, and managed a speaker bench.
• Fluency with enterprise technology narratives — you're as comfortable shaping the story for a specific customer as you are orchestrating the program around it.
• A track record as a strong operator at high volume: many briefings in flight at once, rigorous tracking, nothing dropped.
• Demonstrated credibility with enterprise Sales leadership and account teams as an advisor on briefing strategy and account engagement.
• Executive presence with Fortune 500 VP‑ and C‑level customers; comfortable running discovery, hosting the room, and facilitating executive conversations.
• Strong cross‑functional operating skills — able to orchestrate PMM, Solutions, Events, and a rotating bench of executives who don't report to you.
• Comfort owning a number and reporting on program‑influenced pipeline or expansion to senior leadership.
• Clear written and verbal communication; you can brief an executive sponsor in three bullets and write the discovery doc behind it.
• Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

Annual Salary

$255,000 — $320,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location‑based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.