Customer Program Manager | DX

Atlassian; Salt Lake City (UT); Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Bonus eligibility

Equity

Job summary

At Atlassian, a fully remote Associate on the Program Manager Services team collaborates with DX customers to coordinate planning, execution and quarterly surveys, while partnering with Customer Success to engage executive stakeholders.

The role emphasizes strong project leadership, clear client communications, and the ability to drive improvements across processes with VP+ level involvement, within UK and broader EMEA time zones.

Qualifications

• 2-5 years of customer-facing experience.
• Experience in change management, consulting, business analytics, client services, project management or operations.
• Strong verbal and written communication skills; comfortable presenting to leadership.
• Highly organized with ability to manage many parallel projects.
• Able to provide high-quality service to demanding clients.
• Self-motivated with strong follow-through under deadlines.

Responsibilities

• Create and drive execution of detailed projects, collaborating with customer stakeholders.
• Own communication with clients regularly to provide recommendations and manage expectations.
• Directly communicate with VP+ level executive stakeholders at customer accounts.
• Identify the needs of technology executives and prepare analyses and reports to inform decisions.
• Refine strategies to deliver value through Program Manager services and contribute to process improvements.

Skills

Customer facing

Change management

Business analytics

Project management

Communication

Job description

Overview

DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more.

Our business has scaled profitably and grown rapidly—tripling annual recurring revenue in the last several years.

DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers.

Working at Atlassian

This role is fully remote to cover EMEA time zones and we are currently only hiring for this role in the UK.

Your future team

As an associate on the Program Manager Services team, you will work directly with DX’s customers to coordinate the planning, execution, and analysis of their quarterly developer experience surveys. In addition, you will work closely with our Customer Success team to develop and strengthen relationships with executive stakeholders at customer accounts.

What You’ll Do

• Create and drive execution of detailed projects, working in collaboration with customer stakeholders
• Own communication with clients regularly to provide our recommendations and manage expectations
• Directly communicate with VP+ level executive stakeholders at customer accounts
• Identify the needs of technology executives and prepare relevant analyses and reports to help inform decision-making and provide clarity into the health of their engineering organization and actions required to improve

In partnership with our Customer Success and Product teams, you will also:

• Refine the strategies to deliver great value to customers through DX Program Manager services
• Recommend and contribute to process improvements to maximize accuracy and efficiency within the Program Manager Services offering

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Qualifications

• 2-5 years experience in a customer facing role
• Prior experience in change management, consulting, business analytics, client services, project management, operations, etc
• Excellent verbal and written communication skills; comfort presenting to strategic stakeholders/leadership
• Highly organized and able to effectively manage a high volume of parallel projects at once
• Able to provide great, consistent service to clients who are sometimes assertive and demanding
• Self-motivated, able to work effectively under deadlines without much supervision, excellent follow-through

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.