Customer Program Management Analyst 1

Celestica Inc.; New Hampshire; Hybrid; USD 61,000 - 81,000; Full time

Job summary

Celestica Inc. is seeking a Customer Program Management Analyst 1 to act as the interface between customers and the project team, monitor order status, and resolve issues to help ensure on-time delivery. The role emphasizes data entry, reporting, and strong communication across internal and external stakeholders in a remote-capable setup.

The position requires 2–4 years of experience, a bachelor’s degree, and familiarity with manufacturing processes and contracts. Some travel may be required.

Qualifications

• Bachelor's degree in related field or equivalent combination of education and experience.
• Two to four years relevant experience.
• Strong data handling and reporting skills.
• Ability to manage multiple, detailed projects under tight deadlines.

Responsibilities

• Participates as a member of a customer focus team and interfaces between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues affecting on-time delivery.
• Communicates customer requirements and issues in production meetings.
• Researches issues and coordinates resolution with department managers or customers.
• Develops and maintains performance reports for dissemination to internal staff.
• Tracks and resolves issues for monthly management reports.
• Analyzes issues to determine trends.

Skills

Customer focus

Order tracking

Issue resolution

Data entry

Database management

Excel

PowerPoint

Communication

Education

Bachelor's degree

Tools

Access

Excel

Word

PowerPoint

Job description

Customer Program Management Analyst 1

Location: Remote Employee US, NH, US

Summary

Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.

Detailed Description

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines.

The stated range includes Base Salary and target Short-Term Incentive (STI) compensation only. A comprehensive benefits package is offered in addition to this range. The range described in this posting is an estimate by the Company and may change based on several factors, including but not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate.

Salary Range: $61K-81K base

Typical Experience

• Two to Four years relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

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