Customer Production Support Engineer

Teradyne; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Customer Production Support or Senior Field Service Engineer to provide technical support and service in a remote/hybrid capacity. Candidates should have over 3 years in a semiconductor production environment, ideally with a background in Electronics or Mechatronics. The role includes responsibilities such as troubleshooting, system installation, and delivering training sessions while traveling across Central/North Europe. Health benefits and additional perks like a company car are included.

Benefits

Company Car with private use

Health and Wellbeing Program

Profit Sharing Plan

Company Pension Plan

Qualifications

• 3+ years in semiconductor production or similar environment.
• Education in Electronics/Mechatronics preferred.
• Fluent in English; basic German is a plus.

Responsibilities

• Provide hardware and software technical support to customers.
• Install new test systems and software components.
• Troubleshoot and repair systems at various sites.
• Deliver training sessions as an instructor.
• Document solutions and contribute to improvements.

Skills

Technical support

Problem-solving

Communication

Microsoft Excel

Microsoft Office 365

Team collaboration

Education

Education in Electronics/Mechatronics

Tools

PowerBI

Teams

SharePoint

Job description

Our Purpose

At TERADYNE, experience meets innovation. We thrive on diverse thinking, continuous learning, and a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better results. Our core values guide how we work: Honesty & Integrity, Customers Count on Us, and A Company Without Doors.

Opportunity Overview

To strengthen our Central/North Europe field service team we need you, a skilled and motivated Customer Production Support or Senior Field Service Engineer who shares our passion, determination and commitment to customer success. If you’re ready to join us on this mission, take a closer look at the minimum criteria for the position. The location is remote/hybrid – candidates from Munich Metropolitan area preferred.

Key Responsibilities

• Provide hardware & software technical support to customers and internal peers
• Install new test systems, upgrades, options and software components
• Troubleshoot and repair systems at customer sites and Teradyne facilities
• Deliver remote support for troubleshooting and repair
• Drive customer escalations, manage internal processes and handle critical situations professionally
• Troubleshoot handler/prober interface & communication issues
• Support debugging of released Test-Programs (IG-XL / MST / EV)
• Investigate and document Test-Program "Pass-Checker-Fail-Device" case

Deliver Service & Maintenance trainings as Instructor

Participate in cost reduction and productivity improvement programs

Document problem-solutions, "lessons-learned" and contribute to documentation improvements.

Travel frequently in Central/North Europe on short notice, occasionally globally.

All About You

• 3+ years of working experience in semiconductor production environment or similar industry
• Education in Electronics/Mechatronics (apprenticeship/associate; bachelor welcome)
• Strong Computer, Microsoft Windows and Office 365 know-how, especially Excel, Outlook, PowerBI, Teams and SharePoint
• Solid and structured problem‑solving skills. Experience in professional problem‑solving methods is a plus.
• Self‑driven, eager to learn with a commitment to continuous improvement & knowledge‑sharing
• Initiative and accountability in a dynamic and evolving work environment
• Fluent English (written & spoken); basic German recommended with willingness to improve
• Valid driver’s license
• Personal Toolset, Laptop and Mobile Phone
• Company Car of your choice (within our car policy) incl. private use
• Health- and Wellbeing Program (Wellhub)
• Profit Sharing Plan
• Company Pension Plan