CUSTOMER PROCESSING SPECIALIST

Great Day Improvements, LLC; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading home improvement company is seeking a Customer Advocate to enhance customer communication and manage inquiries effectively. This in-office role requires strong problem-solving skills and at least two years of customer service experience. Candidates will enjoy competitive pay up to $19 per hour, full benefits, vacation, and bonuses while playing a crucial role in customer satisfaction.

Benefits

Full benefits

Vacation

Bonuses

Qualifications

• At least 2 years of experience in customer/client services or related service industries.
• Proficient in technology and IT systems, including Excel.
• Good business judgment and effective customer interaction management.

Responsibilities

• Maintain customer communication throughout the project using the JUMP program.
• Serve as the main contact for customer inquiries and provide timely updates.
• Coordinate customer resolutions with appropriate GDI personnel.

Skills

Problem-solving

Organizational skills

Proactivity

Tools

Excel

Job description

Overview

UP TO $19 HOURLY with FULL BENEFITS + VACATION + BONUSES (IN OFFICE POSITION- NO REMOTE)

The Customer Advocate (CA) acts as the facilitator between Great Day Improvements, LLC (GDI) customers and the company. This role involves cross-training in various office functions for PTO coverage. The CA is empowered to assist customers across all project areas.

Responsibilities

1. Execute the “JUMP” program to maintain customer communication throughout the project.
2. Serve as the main point of contact for customer inquiries or issues.
3. Provide customers with timely updates on project progress.
4. Facilitate customer resolutions by coordinating with appropriate GDI personnel.
5. Maintain the Customer Call Log.
6. Perform other duties as assigned.

Qualifications

Applicants should have at least two years of experience in customer/client services, call centers, help desks, or related service industries. Strong problem-solving skills are essential. Proficiency with technology and IT systems, including Excel, is preferred. Candidates must be organized, proactive, and capable of managing customer interactions effectively. Good business judgment and sense are also required.

Performance Expectations

1. Resolve customer issues within 24 hours or less.
2. Execute the JUMP program with 100% success.
3. Achieve a net score of 90% or higher in customer service communication surveys.
4. Secure online reviews for 10% of all installed jobs.

GDI is an Equal Employment Opportunity Employer.

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