Customer Pricing Manager

DHL Express; Plantation (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

DHL Express is seeking a Customer Pricing Manager, Field Accounts to drive country strategy and implement pricing programs that balance profitability with customer retention. You will develop processes for bids, RFQs, and RFIs, and analyze profitability to support pricing decisions across sales and finance.

This role emphasizes leadership, data-driven decision making, and collaboration in a fast-paced logistics environment. Strong analytic skills and stakeholder management are essential.

Qualifications

• Bachelor’s degree in business, Finance, Economics, or related field.
• 5+ years of pricing experience in a corporate environment preferred.
• Strong written and verbal communication skills.
• Ability to demonstrate leadership and to make decisions within job scope.
• Exceptional analytical skills used in complex business environments.
• Demonstrated experience managing competing priorities and expectations.
• Ability to work collaboratively across multiple departments; deal with conflicts diplomatically.
• Solid exposure to managing pricing processes, implementing pricing initiatives, and creating pricing process documentation.
• Possess a strong understanding of pricing strategies and concepts.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical skills, comfortable dealing with numerical data, and have strong attention to detail.
• Proven ability to develop and implement pricing strategies.
• Ability to work in a fast-paced environment.
• Excellent analytical, problem solving, and decision-making skills.
• Able to work independently and manage multiple tasks.
• Knowledge of pricing tools and techniques.

Responsibilities

• Analyzes and recommends appropriate pricing for DHL products and services for specific customers by applying guidelines, performing profitability analysis, and suggesting optimal pricing
• Analyzes shipment volume and revenue to determine profitability of pricing strategies
• Forecasts volume and revenue to use in financial and operational planning activities
• Initiates profitability reports and develops plans to increase profitability and improve yield
• Analyzes competitor pricing and makes recommendations regarding ways to improve DHL pricing and profitability
• May provide functional guidance, advice and/or training to less experienced pricing professionals
• Serves as consultant to management on major matters pertaining to policies, plans, and objectives
• Develop and implement pricing strategies that enhance profitability while ensuring competitive pricing
• Evaluate the impact of pricing changes on sales and margins
• Ensure pricing policies comply with regulations and company policies
• Analyzing price change requests from the sales team by evaluating margin impact, potential incremental volume, and competitor price levels
• Collaborate with sales and finance teams on pricing decisions

Skills

Pricing analytics

Leadership

Communication skills

Pricing strategies

Stakeholder management

Cross-functional collaboration

Attention to detail

Negotiation

Problem solving

Independent work

Education

Bachelor’s degree in business, Finance, Economics, or related field

Tools

Pricing software

Job description

What makes DHL great?

Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

The Customer Pricing Manager, Field Accounts is responsible for driving and supporting the country strategy, developing and managing the implementation of customer pricing programs, processes and policies that will support the business vision and mission. The incumbent will develop, manage and implement processes, systems and policies that will enable the business to efficiently and effectively turn around bids, RFQs (Requests for Quotes) and RFIs (Requests for Information) in a way that increases the profitability and productivity of the business. The incumbent will streamline the internal process to deliver pricing to our customers’ expectations, balancing profitability with customer retention and acquisition, aiming also at improving customer satisfaction and customer loyalty. The Customer Pricing Manager, Field Accounts, will follow industry developments and competitor pricing strategies that may affect pricing structures and provides tactical and strategic responses.

Key Responsibilities:

• Analyzes and recommends appropriate pricing for DHL products and services for specific customers by applying guidelines, performing profitability analysis, and suggesting optimal pricing
• Analyzes and recommends appropriate pricing for DHL products and services for specific customers by applying guidelines, performing profitability analysis, and suggesting optimal pricing; enforces and interprets pricing policy; works closely with Sales
• Analyzes shipment volume and revenue to determine effectiveness and profitability of pricing strategies
• Forecasts volume and revenue to use in financial and operational planning activities
• Initiates profitability reports and develops plans to increase profitability and improve yield
• Analyzes competitor pricing and makes recommendations regarding ways to improve DHL pricing and profitability
• May provide functional guidance, advice and/or training to less experienced pricing professionals
• Serves as consultant to management on major matters pertaining to policies, plans, and objectives
• Develop and implement pricing strategies that enhance profitability while ensuring competitive pricing
• Evaluate the impact of pricing changes on sales and margins
• Ensure pricing policies comply with regulations and company policies
• Analyzing price change requests from the sales team by evaluating margin impact, potential incremental volume, and competitor price levels
• Collaborate with sales and finance teams on pricing decisions

Skills & Qualifications:

• Bachelor’s degree in business, Finance, Economics, or related field
• 5+ years of pricing experience in a corporate environment preferred
• Strong written and verbal communication skills
• Ability to demonstrate leadership and to make decisions within job scope
• Exceptional analytical skills used in complex business environments
• Demonstrated experience managing competing priorities and expectations
• Ability to work collaboratively across multiple departments; deal with conflicts diplomatically
• Solid exposure to managing pricing processes, implementing pricing initiatives, and creating pricing process documentation
• Possess a strong understanding of pricing strategies and concepts
• Excellent communication, negotiation, and stakeholder management skills
• Strong analytical skills, comfortable dealing with numerical data, and have strong attention to detail
• Proven ability to develop and implement pricing strategies
• Ability to work in a fast-paced environment
• Excellent analytical, problem solving, and decision-making skills
• Able to work independently and manage multiple tasks
• Knowledge of pricing tools and techniques

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: “Know Your Rights: Workplace Discrimination is Illegal” Poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.