Customer Planning FG Specialist

Autoliv United States; Ogden, Northern (UT, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Attractive compensation package

Recognition awards and company events

University discount options

Job summary

Autoliv United States is seeking a Customer Planning FG Specialist to ensure accurate order fulfillment and timely delivery. You will analyze demand, manage shipping schedules, and optimize planning parameters in JDE to support OEMs and distribution depots.

In this role, you will monitor inventory coverage, perform weekly demand analysis, and collaborate with Production Planning to balance demand with capacity.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain Management, Logistics, or a related field.
• 2–3 years of experience in Supply Chain, Materials Planning, Customer Service, Logistics, or related area.
• Advanced English proficiency (written and verbal).
• Strong communication and negotiation skills with ability to provide feedback and resolve conflicts.
• APICS certification or coursework preferred.
• Solid understanding of supply chain and logistics fundamentals, including interactions between raw materials, production, inventory, and finished goods.
• Strong Excel and data analysis skills.
• Knowledge of MRP concepts and processes.
• Ability to read Bills of Materials (BOMs).
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.

Responsibilities

• Serve as the primary point of contact for customers, providing 24/7 support to OEMs and distribution depots.
• Manage and resolve customer portal tickets in a timely and professional manner.
• Create and maintain customer shipping schedules and releases.
• Monitor customer inventory coverage by analyzing available stock against customer demand requirements.
• Conduct weekly demand analysis to identify changes, trends, and potential risks in customer requirements.
• Maintain and optimize Auto-Release processes and JDE system configurations.
• Manage JDE planning parameters, including Freeze Fence, Planning Fence, and Long-Range Forecast (LRF) settings.
• Monitor and drive Customer On-Time Delivery (OTD) performance.
• Follow up on customer concerns and Non-Conformance Events (NCEs), supporting 8D problem-solving activities.
• Lead engineering change implementation and build-out activities to ensure seamless customer transitions.
• Participate in and support continuous improvement and planning projects.
• Prepare and analyze weekly and quarterly sales forecasts and projections.
• Review production rates versus sales trends and collaborate with Production Planning to balance demand and capacity.
• Coordinate Material Review Board (MRB) activities related to depot inventory.
• Manage depot return processes and ensure timely disposition of returned materials.

Skills

Excel

Data analysis

Communication

Negotiation

APICS

BOM reading

MRP knowledge

Attention to detail

Education

Bachelor's degree in Business Administration/Industrial Engineering/Supply Chain/Logistics

Tools

JDE (JD Edwards)

MRP systems

Job description

Customer Planning FG Specialist

Responsible for filling customer orders to assure shipping correct quantity at the right time. Identify demand variations to stablish safety stock strategies. Interact with customers to obtain information to improve planning strategies.

Activities;

• Serve as the primary point of contact for customers, providing 24/7 support to OEMs and distribution depots.
• Manage and resolve customer portal tickets in a timely and professional manner.
• Create and maintain customer shipping schedules and releases.
• Monitor customer inventory coverage by analyzing available stock against customer demand requirements.
• Conduct weekly demand analysis to identify changes, trends, and potential risks in customer requirements.
• Maintain and optimize Auto-Release processes and JDE system configurations.
• Manage JDE planning parameters, including Freeze Fence, Planning Fence, and Long-Range Forecast (LRF) settings.
• Monitor and drive Customer On-Time Delivery (OTD) performance.
• Follow up on customer concerns and Non-Conformance Events (NCEs), supporting 8D problem-solving activities.
• Lead engineering change implementation and build-out activities to ensure seamless customer transitions.
• Participate in and support continuous improvement and planning projects.
• Prepare and analyze weekly and quarterly sales forecasts and projections.
• Review production rates versus sales trends and collaborate with Production Planning to balance demand and capacity.
• Coordinate Material Review Board (MRB) activities related to depot inventory.
• Manage depot return processes and ensure timely disposition of returned materials.

Requirements:

• Bachelor's degree in Business Administration, Industrial Engineering, Supply Chain Management, Logistics, or a related field.
• Minimum of 2 to 3 years of experience in Supply Chain, Materials Planning, Customer Service, Logistics, or a related area.
• Advanced English proficiency (written and verbal).
• Strong communication and negotiation skills, with the ability to effectively provide feedback and resolve conflicts.
• APICS certification or coursework preferred.
• Solid understanding of supply chain and logistics fundamentals, including interactions between raw materials, production, inventory, and finished goods.
• Strong Excel and data analysis skills.
• Knowledge of MRP (Material Requirements Planning) concepts and processes.
• Ability to read and understand Bills of Materials (BOMs).
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment

We will be more than glad to chat with you about your experience and your career goals.

In our international work setting, you will find a range of opportunities that are designed to enhance your career and personal development. Including new and different perspectives is part of what ensures the team’s success. We are committed to develop people’s skills, knowledge and creative potential. Our training and development programs emphasize technical competency, leadership development and business management skill.

More lives saved – more life lived!

What’s in it for you:

• Attractive compensation package
• Recognition awards, company events, university discount options and many more perks.
• Gender Pay Equality

Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.