Customer Performance Analytics Intern

Upbound Group Inc.; Plano (TX); On-site; USD 24,797,000 - 30,307,000; Part time

Job summary

Upbound Group, Inc. in Plano, TX, offers a 10-week Summer Internship in Customer Performance Analytics within the Data & Analytics team to support analytics that inform customer strategy across Acima, Brigit, and Rent-A-Center brands.

You will gain hands-on exposure to customer performance insights, data storytelling, and presenting findings to stakeholders, while developing analytical and communication skills in a public company environment.

Qualifications

• Enrolled in a Bachelor’s degree program; completed 1st or 2nd year
• GPA 3.2+ preferred
• Interest in analytics, data science, data engineering
• Strong analytical, problem-solving and communication skills
• Excellent written and verbal communication skills, leadership demonstrated

Responsibilities

• Assist in generating customer performance insights and recommendations
• Help prepare executive-ready presentations and business narratives
• Support data storytelling, visualization and stakeholder communications

Skills

Analytical skills

Problem-solving

Communication skills

Leadership potential

Interest in analytics

Education

Bachelor’s degree student

Job description

2027 Summer Internship: Customer Performance Analytics

About Upbound Group, Inc:

Upbound Group, Inc.(NASDAQ: UPBD), is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved consumers. The Company’s customer-facing operating units include industry-leading brands such as Acima®, Brigit™, and Rent-A-Center® that facilitate consumer transactions across a wide range of store-based and digital channels inthe United States,MexicoandPuerto Rico.Upbound Group, Inc.is headquartered inPlano, Texas.

Practice Area Overview

The Analytics Intern will gain exposure to the practice of analytics within a public company Data & Analytics department. Working alongside experienced Analysts and Leaders, the intern will support the customer analytics function that enables data-driven decision making across the Upbound enterprise, evolving the organization’s customer intelligence capabilities. The role is intended to provide hands-on experience and practical insight into the work of a Data Analyst producing meaningful insights in a public company environment.

Throughout the internship, potential areas of exposure include:

• Customer Performance Insight Generation
  • Exposure to translation of complex customer datasets into meaningful insights and recommendations for stakeholder partners
  • Exposure to what it takes to produce executive-ready presentations, recommendations, and business narratives that enable informed strategic decisions
  • Exposure to leveraging data storytelling, visualization and business communication to ensure you influence your audience appropriately

• Strategic Analysis Mindset
  • Exposure to the customer journey data model, customer transaction data, clickstream event (digital) data, CRM, and enterprise customer datasets to identify opportunities, shape analytical approaches and ensure comprehensive understanding of the customer journey
  • Exposure to partnering directly with business stakeholders to align customer analytics priorities with strategic business objectives and proactively identity opportunities to drive growth

• Operational Excellence & Governance
  • Exposure to improving standards for analytical methodologies, data quality, documentation, validation, prioritization, and project management to ensure consistency, transparency and scalability across the Customer Performance Analytics function

What We’re Looking For

• Currently enrolled in an accredited Bachelor’s Degree program and has successfully completed the first or second year of college
• Strong academic performance, with a preferred cumulative grade point average of 3.2 or higher
• Demonstrated interest in analytics, computer science, data science, data engineering
• Strong analytical, problem-solving, and critical thinking skills
• Excellent written and verbal communication skills, comfort speaking in front of large audiences
• Proven leadership potential through academic achievement, internships, campus involvement, athletics, military service, or extracurricular activities

Work Location

Ability to work in our corporate headquarters in Plano, Texas throughout the entire ten-week summer intern program.

Employment Eligibility

To be eligible for this opportunity, you must be authorized to work in the U.S. Upbound Group does not offer employment-based immigration sponsorship for this role, including OPT or CPT.

Equal Opportunity Employer

Upbound Group is an equal opportunity employer committed to ensuring all employment decisions are made on a non-discriminatory basis in accordance with applicable federal, state, and local laws.