Customer Partner

Benco Dental; Portland (OR); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Partner to enhance relationships with clients and drive profitability. This role involves collaborating with Territory Representatives to understand customer needs and provide tailored solutions. With a commitment to diversity and inclusion, the company fosters a caring family culture while offering excellent benefits from day one. If you're passionate about making a positive impact in the dental industry and enjoy working in a progressive environment, this opportunity is perfect for you.

Benefits

Medical, Dental and Vision Benefits

401k Package and Profit Sharing

College Tuition Savings Program

Caring Family Culture

Associate Discounts

Community Giveback Programs

Diversity and Inclusion Resource Groups

Qualifications

• 1-3 years experience in sales or customer support role preferred.
• Prior dental experience as a Hygienist or Dental Assistant is a plus.

Responsibilities

• Establish productive relationships with key personnel in assigned accounts.
• Maximize customer profitability through deep understanding of their needs.
• Communicate effectively with all Benco personnel.

Skills

Sales Experience

Customer Support

Microsoft Excel

Microsoft Word

Communication Skills

Education

Two Year College Degree

Tools

PC Proficiency

Job description

Location: Portland, OR

Customer Partner at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages
• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package and Profit Sharing
• Associate Discounts and Community Giveback Programs
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
• Family owned for 90+ years

Position Summary:

The Customer Partner, Cascade will be responsible for the daily and long-term support of specific customers to increase customer profitability for both Benco and the customer. This includes being the liaison between the customer and Benco's field and internal support. This role will partner with an assigned Territory Representative(s) to increase customer sales and profitability by having a deep understanding and relationship with the customer to understand their needs and inner workings to provide the best solutions for the customer on an ongoing basis.

Do These Responsibilities Interest YOU?

• Establishes productive and professional relationships with key personnel in assigned account(s) and within Benco.
• Gains a deep understanding of customer account and works to maximize the relationship and two-way profitability between the customer and Benco.
• Partners with Territory Representative to support research of current and historical sales to find additional product lines.
• Suggests alternate product lines such as Benco Brands, to maximize value to customer.
• Thoroughly reviews back order reports and works with customer to identify alternate products for short and long term.
• Works with Benco’s supply team to ensure we have adequate inventory levels and to understand product availability.
• Partners with Territory Representative to proactively assesses customer needs; while bringing solutions and solution based ideas to address customer needs.
• Effectively communicates with all Benco personnel within Benco Dental.
• Displays a high sense of urgency to customer’s needs, and other requested information.

Do YOU Meet These Requirements?

• Two year college degree from an accredited institution, or equivalent work experience.
• Experience: 1-3 years experience in sales, operations or customer support role is preferred.
• Prior dental experience working as a Hygienist or Dental Assistant is preferred.
• PC proficient. Microsoft Excel and Word knowledge a must.
• Ability to travel regionally as needed

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.

*This position is a field-based / territory-based / virtually- based / remote-based position that does not require consistently reporting to a physical Benco location.