Customer Outreach Specialist

Northland Hearing Centers, Inc.; Glencoe (MN); On-site; USD 22,441 - 28,929; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

Hearing aid discounts

Telemedicine services

Job summary

Audibel, a subsidiary of Starkey Hearing Technologies, seeks a Customer Outreach Specialist to engage patients and reengage lapsed customers through outbound calls, texts, and emails.

You will build relationships, enhance the patient experience, and maintain high communication standards across a fast-paced team environment.

Qualifications

• High school education or equivalent work history.
• History of successful phone-based customer interaction required.
• Good computer skills and knowledge of Microsoft Office including Word and Excel.
• Be adept in using search tools, browsers, and email features including attaching files to correspondence.
• Ability to organize and multitask between phone calls, emails, and text messages while communicating with the team.
• Proficient problem-solving and interpersonal skills; ability to work independently or in a team.

Responsibilities

• Make outbound phone calls, texts, and emails to reengage lapsed customers who have not visited our clinics in over a year.
• Utilize relationship-building to enhance the patient experience.
• Maintain high level of detail accuracy in communications.
• Intake, process, and relay patient feedback information.
• Be knowledgeable about scheduling procedures and Starkey HearCare's Customer Care Center best practices.

Skills

Phone-based sales

Customer service

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.

The Customer Outreach Specialist must possess a high level of motivation, a strong level of open mindedness and adaptability, and an exceptional level of empathy, confidence, persistence, and patience. Must be able to communicate effectively and professionally with a wide range of hearing health industry professionals and clients. Must also possess the ability to work independently as well as part of a team, including: exhibiting objectivity, being open-minded towards the ideas and views of colleagues and management, responding to directives, giving as well as taking feedback, and contributing to building team cohesiveness is key to success in this position.

Qualifications

• High school education or equivalent work history
• History of successful phone-based customer interaction required
• Good computer skills and knowledge of Microsoft Office software including Word and Excel
  • Be adept in using search tools, browsers, and email features including attaching files to correspondence
• Ability to organize and multitask between phone calls, emails, and text messages in conjunction with communicating with the team
• Proficient problem-solving, analytical abilities, communication, organization, and interpersonal skills required
• Friendly, upbeat, and positive attitude as well as the ability to work independently and as part of a team
• High level of motivation
• Ability to consistently provide recommendation(s) for enhancing patient experience and overcoming objections

We are proud to offer

• A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k, company paid life insurance, hearing aid discounts, access to telemedicine services and more.
• The chance to work with Starkey Hearing Technologies; The most innovative and ground breaking hearing device manufacturer in the industry.

Salary and Other Compensation

The target pay rate for this position is between $16.29- $21.00 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for monthly uncapped commissions in accordance with the terms of the Company’s plan.

Benefits

The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and paid holidays annually. This position is not eligible for a bonus.

Responsibilities

• Make outbound phone calls, send text messages and emails to reengage lapsed customers who have not visited our retail clinics for more than one year
• Utilize relationship building to enhance the patient experience
• Operate and maintain high level of detail accuracy
• Intake, process, and relay relevant information regarding patient feedback
• Be knowledgeable about scheduling procedures and Starkey HearCare's Customer Care Center best practices
  • Expertise regarding appointment type and referral source selection
  • Develop advanced knowledge of operating systems and digital resources

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.