Customer Outreach Specialist

Starkey Hearing Technologies; Glencoe (MN); On-site; USD 22,441 - 28,929; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401k

Job summary

Starkey Hearing Technologies (Audibel) seeks a Customer Outreach Specialist to reengage patients via calls, texts, and emails. You will support scheduling and relay patient feedback to improve the patient journey, leveraging strong communication and organizational skills.

The role requires a high school diploma and comfort with MS Office; teamwork and independent work are both valued in our dynamic clinic network.

Qualifications

• High school education or equivalent work history.
• History of successful phone-based customer interaction.
• Proficient with Microsoft Word and Excel; able to use email and search tools.

Responsibilities

• Make outbound calls, texts, and emails to reengage customers who have not visited clinics in over a year.
• Use relationship building to enhance the patient experience.
• Maintain high level of detail accuracy in records.
• Process and relay patient feedback information to appropriate teams.
• Know scheduling procedures and best practices for Starkey HearCare's Customer Care Center.

Skills

Phone-based communication

Customer relationship building

Multitasking

Problem solving

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Outreach Specialist

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.

Responsibilities

• Make outbound phone calls, send text messages and emails to reengage lapsed customers who have not visited our retail clinics for more than one year
• Utilize relationship building to enhance the patient experience
• Operate and maintain high level of detail accuracy
• Intake, process, and relay relevant information regarding patient feedback
• Be knowledgeable about scheduling procedures and Starkey HearCare's Customer Care Center best practices
  • Expertise regarding appointment type and referral source selection
  • Develop advanced knowledge of operating systems and digital resources

Qualifications

• High school education or equivalent work history
• History of successful phone-based customer interaction required
• Good computer skills and knowledge of Microsoft Office software including Word and Excel
  • Be adept in using search tools, browsers, and email features including attaching files to correspondence
• Ability to organize and multitask between phone calls, emails, and text messages in conjunction with communicating with the team
• Proficient problem-solving, analytical abilities, communication, organization, and interpersonal skills required
• Friendly, upbeat, and positive attitude as well as the ability to work independently and as part of a team
• High level of motivation
• Ability to consistently provide recommendation(s) for enhancing patient experience and overcoming objections

Benefits

• A comprehensive benefits program which includes health insurance, dental insurance, vision insurance, paid time off, paid sick time, paid holidays, 401k, company paid life insurance, hearing aid discounts, access to telemedicine services and more.
• The chance to work with Starkey Hearing Technologies; the most innovative and ground breaking hearing device manufacturer in the industry.

Compensation

The target pay rate for this position is between $16.29- $21.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for monthly uncapped commissions in accordance with the terms of the Company's plan. The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and paid holidays annually. This position is not eligible for a bonus.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.