Customer Outreach Lead – Water Services (Hybrid)

Colonial Group; Pittsburgh (Allegheny County); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Pittsburgh Water is seeking a Lead Program Customer Assistant in the Customer Service department to support Lead Help and the LSLR program. You will handle customer outreach, calls, and assist in preparing notices and information packets for scheduled lead line replacements.

The role requires strong Microsoft Office skills, attention to detail, and excellent customer service. Hybrid work is offered; valid PA residency is required.

Qualifications

• High School Diploma or GED required or equivalent.
• 2 years of experience in a customer service/public outreach capacity.
• Call center experience preferred but not required.

Responsibilities

• Communicate with customers via email and telephone.
• Interface with Pittsburgh Water personnel and contractors regarding scheduled lead service line replacements and construction progress.
• Contact customers with lead sample results that exceed EPA limits and provide follow-up instructions.

Skills

Time management

Organizational skills

Tech & analytics

Detail orientation

MS Office

Customer service

Flexibility

Professionalism

Education

High School Diploma or GED

2 years customer service experience

Call center experience preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Pittsburgh Water is seeking a Lead Program Customer Assistant in the Customer Service department to support Lead Help and the LSLR program. You will handle customer outreach, calls, and assist in preparing notices and information packets for scheduled lead line replacements.

The role requires strong Microsoft Office skills, attention to detail, and excellent customer service. Hybrid work is offered; valid PA residency is required.