Customer Order Coordinator

Abby's Catering; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Abby’s Catering in Houston, TX is seeking a Customer Order Coordinator to ensure accurate order assembly, packaging, and dispatch to our quality standards. This role links production, logistics, and delivery in a fast-paced aviation catering environment.

The ideal candidate has strong attention to detail, organizational skills, and the ability to work under deadlines while maintaining clear communication with teammates. Prior foodservice or logistics experience is preferred.

Qualifications

• Attention to detail and accuracy in order assembly and packaging.
• Strong organizational skills to manage multiple orders.
• Ability to communicate clearly with team members.
• Reliability in meeting tight deadlines and standards.
• Commitment to food safety, HACCP, and sanitation procedures.
• Basic computer or tablet literacy for order systems.

Responsibilities

• Assemble and package orders according to tickets and client specs.
• Verify orders for completeness, labeling, and accuracy before release.
• Inspect packaging for presentation and protection.
• Coordinate with production to confirm item availability and schedule.
• Monitor departure times and prioritize orders accordingly.
• Report shortages or quality concerns to leadership.
• Assist with loading and staging orders for delivery.
• Safely operate company vehicles when assigned.
• Track packaging inventory and alert leadership to low stock.
• Maintain clean, organized workstations and comply with food safety.
• Support other departments during peak periods.
• Perform other duties as assigned.

Skills

Exceptional attention to detail

Organization and time management

Prioritizing multiple orders under压力

Independent work with team沟通

Clear, professional communication

Dependable attendance and punctuality

Positive attitude and willingness to帮助

Commitment to quality, food safety, &客

Education

High school diploma or GED

Job description

Description

About Abby’s Catering

Since 1980, Abby’s Catering has delivered premium in-flight catering to commercial airlines, private aviation clients, VIP travelers, and corporate customers. Every meal reflects our commitment to quality, food safety, and personalized service. We succeed because every team member understands that accuracy, urgency, and teamwork matter on every order.

Position Summary

The Customer Order Coordinator (previously known as: Expeditor Representative) makes sure every order is accurately assembled, packaged, verified, and dispatched to Abby’s Catering quality standards and customer specifications. In our fast-paced aviation catering environment, you are the critical link between production, logistics, and delivery, so every flight departs with a complete, accurate order. Success in this role takes strong attention to detail, organization, urgency, and the ability to perform under strict deadlines.

Key Responsibilities

• Assemble and package orders according to production tickets and client specifications
• Verify every order for completeness, presentation, labeling, and accuracy before release
• Inspect packaging to make sure products are protected and presentation standards are met
• Coordinate with production teams to confirm items are available and prepared on schedule
• Monitor flight departure times and prioritize orders accordingly
• Immediately report shortages, substitutions, discrepancies, or quality concerns to leadership
• Help load and stage orders for delivery
• Safely operate company vehicles to transport customer orders when assigned
• Track packaging inventory and alert leadership to low stock
• Keep workstations clean, organized, and compliant with food safety standards
• Follow all HACCP, GMP, sanitation, and company food safety procedures
• Support other departments during high-volume periods
• Perform other duties as assigned

Skills & Abilities

• Exceptional attention to detail
• Strong organization and time management
• Ability to prioritize multiple orders under tight deadlines
• Ability to work independently while staying in close communication with the team
• Clear, professional communication
• Dependable attendance and punctuality
• A positive attitude and willingness to help wherever needed
• Commitment to quality, food safety, and customer satisfaction

What Success Looks Like

• 100% commitment to order accuracy
• On-time completion of assigned responsibilities
• Full compliance with food safety and sanitation standards
• Professional communication and teamwork
• Reliability, accountability, and flexibility

Requirements

• Valid driver’s license with an acceptable driving record (required)
• Valid Texas Food Handler Certificate (required, or ability to obtain before employment)
• Previous experience in food service, catering, warehouse, hospitality, or logistics (preferred; 2+ years ideal)
• High school diploma or GED (preferred)
• Basic computer or tablet skills (preferred)

Work Environment and Physical Requirements

This is a fast-paced, hands-on role with strict production deadlines and regular time in refrigerated and production areas. You must be able to:

• Stand and walk for extended periods
• Frequently lift and carry up to 50 lbs.
• Push and pull loaded carts weighing up to 100 lbs.
• Bend, reach, stoop, kneel, and climb as needed
• Work in refrigerated environments for extended periods
• Safely operate company vehicles when required

Our C.A.T.C.H. Values

• Customer Service: Exceed expectations with every order.
• Accountability: Own quality, safety, and results.
• Teamwork: Work together to achieve operational excellence.
• Competitiveness: Continuously improve and deliver excellence.
• Honesty: Act with integrity and professionalism every day.