Customer Ops Coordinator SAP

Adecco US, Inc.; Tampa (FL); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Life insurance

401(k) plan

Paid leave

Job summary

Adecco is seeking a detail-oriented Customer Operations Coordinator to support the transition from Microsoft Dynamics 365 Business Central to SAP. The role focuses on OTC processes, data validation, and cross-functional collaboration across Customer Operations, Supply Chain, IT, and Finance.

You will help document processes, test scenarios, and ensure data quality during migration, with ongoing SAP process support and continuous improvement initiatives.

Qualifications

• 2-4 years of professional experience in Customer Operations, Order Management, or ERP support.
• Experience with order-to-cash processes and pricing/invoicing is a plus.
• Strong Excel skills and data accuracy emphasis.
• Experience supporting ERP implementations or migrations is preferred.

Responsibilities

• Support the SAP implementation from planning through go-live and post-go-live support.
• Document current processes and develop future SAP workflows, esp. OTC.
• Participate in design, testing (SIT/UAT), cutover, go-live, and stabilization activities.
• Gather business requirements and coordinate with cross-functional teams.

Skills

Customer Operations

Order Management

Supply Chain

ERP systems

Business Operations

Tools

SAP

Dynamics 365 BC

Job description

Adecco is seeking a detail-oriented and highly organized Customer Operations Coordinator - SAP Implementation to support a major transition from Microsoft Dynamics 365 Business Central to SAP.

This is an excellent opportunity for someone with experience in Customer Operations, Order Management, Supply Chain, ERP systems, or Business Operations who enjoys working with processes, data, systems, and cross-functional teams.

In this role, you will help support the SAP implementation from planning through go-live, including process documentation, system testing, data validation, issue tracking, training, and end-user support . Following implementation, you will continue supporting SAP processes and continuous improvement initiatives within Customer Operations.

What You'll Do

SAP Implementation & Process Support

• Support Customer Operations throughout the transition from Microsoft Dynamics 365 Business Central to SAP.
• Document current processes and help develop future SAP workflows, particularly within the order-to-cash (OTC) process.
• Participate in SAP design, testing, cutover, go-live, and stabilization activities.
• Gather and organize business requirements, questions, decisions, and follow-up items.
• Partner with Customer Operations, Supply Chain, IT, Finance, Sales, Logistics, EDI, and SAP implementation teams.
• Identify opportunities to streamline processes, reduce manual work, and improve efficiency.

System Testing & Data Validation

• Participate in System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and end-to-end testing .
• Create and execute test scenarios for sales orders, pricing, inventory, fulfillment, shipping, invoicing, credits, returns, and customer requirements.
• Document system issues and assist with defect tracking, resolution, and retesting.
• Help validate integrations between SAP, EDI platforms, 3PL/WMS environments, and other customer systems.

Data Migration & Master Data

• Assist with preparing and validating Customer Operations data for migration into SAP.
• Review customer records, ship-to locations, pricing structures, payment terms, customer hierarchies, shipping requirements, and EDI information.
• Support data reconciliation and cleanup activities to help ensure accuracy and completeness.
• Work with internal teams to identify and resolve data-quality issues before migration.

Order-to-Cash & Customer Integration

• Support the full order-to-cash lifecycle, including order management, pricing, inventory availability, fulfillment, shipping, invoicing, returns, credits, and deductions.
• Assist with customer-specific requirements for major retail and e-commerce accounts.
• Support EDI mapping, testing, troubleshooting, and transaction validation.
• Coordinate with Logistics and 3PL teams to support order, shipment, ASN, and inventory integrations.

Go-Live & Ongoing Support

• Assist with SAP cutover planning and go-live readiness.
• Validate critical customer, order, pricing, and inventory information prior to launch.
• Provide hands‑on support during go‑live and hypercare.
• Help troubleshoot issues affecting customer orders, shipments, invoicing, and service levels.
• Track recurring issues and coordinate follow‑up through resolution.

Training & Continuous Improvement

• Help develop SOPs, process maps, training materials, and SAP job aids.
• Support end‑user training and answer process‑related questions.
• Assist Customer Operations team members with adopting new SAP workflows.
• Identify opportunities to improve automation, data quality, system utilization, and overall efficiency.
• Support future SAP enhancements, integrations, releases, and process improvements.

What We're Looking For

• 2-4 years of professional experience in Customer Operations, Order Management, Supply Chain, ERP support, Business Systems, or a related field.
• Working knowledge of order management and order-to-cash processes .
• Experience with customer master data, pricing, fulfillment, invoicing, or customer service processes.
• Intermediate to advanced Microsoft Excel skills.
• Strong attention to detail and accuracy when working with operational data.
• Excellent organizational, documentation, communication, and follow‑up skills.
• Strong problem‑solving and troubleshooting abilities.
• Ability to communicate effectively with both technical and non‑technical teams.
• Ability to manage multiple priorities in a collaborative, fast‑paced environment.

Preferred Experience

• SAP or SAP S/4HANA
• SAP SD / Order-to-Cash
• Microsoft Dynamics 365 Business Central
• ERP implementation, migration, or transformation projects
• SIT, UAT, test‑script execution, or defect tracking
• Data validation, reconciliation, or master‑data maintenance
• EDI transactions, including 850, 855, 856, 810, and 846
• 3PL or Warehouse Management System (WMS) integrations
• Process mapping, SOP development, training materials, or change management
• High‑volume retail, e‑commerce, CPG, beauty/personal care, or consumer products environments
• Experience supporting major retail customers such as Walmart, Target, Ulta Beauty, Walgreens, CVS, Amazon, or grocery accounts

Why This Opportunity?

This role offers the opportunity to be directly involved in a major ERP transformation while building valuable SAP experience. You will collaborate across multiple areas of the organization and play an important role in ensuring a smooth transition for Customer Operations and its customers.

Pay Details: $32.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.