Customer Operations Support Manager

Advanced Micro Devices, Inc.; San Jose, Northern (CA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Advanced Micro Devices, Inc. is seeking a Customer Operations Account Manager in San Jose, CA to manage operational relationships between AMD and its customers.

You will oversee backlog reviews, lifecycle management, inventory control, and demand-supply alignment to optimize revenue and service levels. The role requires strong analytical abilities, executive communication, and experience with AI tools, Excel, Power BI, and PowerPoint.

Qualifications

• Bachelor's degree or equivalent industry-related experience.
• Strong problem-solving and analytical skills.
• Experience in developing and strengthening customer relationships.
• Ability to write executive communications.

Responsibilities

• Executes timely review of customer backlogs and collaborates with stakeholders to resolve.
• Manages business through all stages of the product lifecycle (NPI, EOL).
• Manages inventory and DOI to prevent incurring inventory cost to AMD.
• Manages Demand vs Supply profiles for AMD direct customers or distribution channels.
• Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis.
• From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned.
• Identify and manage key internal and external strategic relationships at multiple levels of management.
• Drive projects and processes of identified importance within the organization and provide consultative advice to management.
• Work collaboratively within the team to share best practices and remove obstacles for all.
• Develop self, adopt new tools and processes to achieve goals, create new ways to enhance the organization’s capability.
• Enable effective and efficient service through operational excellence and customer collaboration.
• Provide leadership and collect feedback in the implementation of new processes in support of the strategy.
• Engage with customers through quarterly business reviews and operational meetings.
• Provide guidance and support on operational issue resolution.
• Support customer operations through a high-level understanding of business processes and procedures

Skills

Understanding of business strategy

Problem-solving

Executive communications

Oral/presentation skills

AI Tools usage

Conflict management

Customer relationships

Analytical skills

Excel

PowerPoint

Power BI

Supply Chain knowledge

Project management

Education

Bachelor's degree or equivalent industry-related experience

Tools

Excel

PowerPoint

Power BI

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD.

At AMD, we believetechnology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMDis shapingthefuture.

Whetheryou’redesigning next-gen processors, enabling AI breakthroughs, orbringing leading edge products to market, every role at AMD contributes to something bigger— technologythat moves the world forward.Join us and, together, we’ll advance your career.

THE ROLE:

Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the Customer’s and AMD’s organization. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals.

RESPONSIBILITIES:

• Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)
• Manages business through all stages of the product lifecycle (NPI, EOL)
• Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)
• Manages Demand vs Supply profiles for AMD direct customers or distribution channels
• Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis
• From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned
• Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuitng
• Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
• Work collaboratively within the team to share best practices and remove obstacles for all
• Develop self, adopt new tools and processes to achieve goals, create new ways to enhance the organization’s capability
• Enable effective and efficient service through operational excellence and customer collaboration
• Provide leadership and collect feedback in the implementation of new processes in support of the strategy
• Engage with customers through quarterly business reviews and operational meetings
• Provide guidance and support on operational issue resolution
• Support customer operations through a high-level understanding of business processes and procedures

QUALIFICATIONS/REQUIRED SKILLS:

• Possess understanding of business strategy and the ability to identify areas for process improvement
• Strong problem-solving skills and the ability to implement solution
• Ability to write executive communications
• Strong oral and presentation skills, and can discuss operational concepts with customer, management and team
• Demonstrated use of AI Tools
• Ability to manage conflict internally and externally
• Experience in developing and strengthening customer relationships
• Strong analytical skills required, with the ability to manage cross functional dependencies
• Ability to deal with uncertainty
• Strong Excel, PowerPoint and Power BI skills
• Strong Supply Chain knowledge
• Project management experience

EDUCATION:

• Bachelor's degree and/or equivalent industry-related experience

LOCATION:

• San Jose, CA

This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.