Customer Engineering Program Manager

AMD; Austin (TX); On-site; USD 120,000 - 145,000; Full time

Job summary

AMD in Austin, TX is seeking an experienced Customer Engineering Program Manager to lead cross-functional customer programs from planning to launch. You will partner with engineering, product, and service teams to define requirements, schedules and deliverables, ensuring alignment with customers' platforms and lifecycle needs.

The role requires strong analytical, problem-solving, and risk management skills, with familiarity of Jira, Confluence, and MS Office; Bachelor's or Master’s in

Qualifications

• Bachelor's or Master's degree in Computer/Electrical Engineering.
• Formal project management education, PMP / Scrum Master.
• Experience in technical program management and customer relationship management.

Responsibilities

• Defines, plans and drives projects and program plans based on management guidance.
• Maintains project artifacts such as schedule, resource forecast, risk and issues logs.
• Facilitates cross-functional dependencies and communications.
• Identifies action or mitigation plans for issues or risks that arise during the project lifecycle.
• Collaborates with core teams to identify escalations and corrective actions.

Skills

Analytical skills

Problem-solving

Risk management

Cross-functional collaboration

Stakeholder management

Education

Bachelor's or Master's in Computer/Electrical Engineering

PMP / Scrum Master

Tools

Jira

Confluence

Microsoft Office

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD.At AMD, we believe technology has the power to solve the world's most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.Whether you're designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger - technology that moves the world forward. Join us and, together, we'll advance your career.

CUSTOMER ENGINEERING PROGRAM MANAGER

THE ROLE:

We are in search of an experienced program manager with strong analytical, problem-solving and risk management skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful customer program launches. Must be self-directed and work in complex and dynamic ecosystems.

THE PERSON:

As a Program Manager you will partner with our cross functional teams to manage customer accounts and their portfolio, understand our customers platforms/solutions. Identify and document customer requirements and establish engineering schedules. Drive AMD product solution deliverables and alignment with customers' platforms to ensure highest level customer satisfaction throughout their product lifecycle.

KEY RESPONSIBILITIES:

• Defines, plans and drives projects and program plans based on management and senior technical guidance
• Possesses a thorough knowledge of the principles of project management and can apply them effectively on small to large size projects
• Has responsibility for projects or processes of significant technical importance and for results that cross engineering project areas
• Initiates significant changes to existing processes and methods to improve project and team efficiency
• Creates and maintains project management artifacts such as schedule, resource and resource forecast, risk and issues logs
• Provides unique views of project status updates and facilitates cross development team dependencies and communications
• Identify action or mitigation plans for issues or risks that arise during the project lifecycle
• Collaborates with core teams and execution teams to identify areas that require special attention or escalations to identify corrective actions
• Collect, analyze, organize and publish work performance data via dashboards and recurring status reports

PREFERRED EXPERIENCE:

• Detailed oriented, self-driven with a strong sense of pride and ownership.
• Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills
• Ability to build relationships and work effectively as a self-starter and as part of a team
• Proactively involve team members in planning, decision-making and execution efforts
• People management experience is desirable
• Excellent verbal and written communication skills to handle all levels of interaction, including executive level
• Horizontal leadership/Matrix management experience
• Technical program management and customer relationship management
• Collaborate in problem solving and mitigating risks with Engineering, Program/Project Management, Business Units and Product Management - both internal and external
• Strong knowledge of productivity and project tools including Jira, Confluence, Microsoft Office Suite

ACADEMIC CREDENTIALS:

• Bachelor's or Master's degree in Computer/Electrical Engineering
• Formal project management education, PMP / Scrum Master

LOCATION:

Austin, TX

This role is not eligible for visa sponsorship.

Benefits offered are described: AMD benefits at a glance .

AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.

This posting is for an existing vacancy.