Customer Operations Support Manager

AMD; San Jose (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

AMD benefits at a glance

Job summary

AMD in San Jose, CA is seeking a Customer Operations Account Manager to oversee operations between AMD and its customers, building strong relationships and resolving issues across order, supply, and delivery.

The role focuses on managing forecasts, inventory, and the product lifecycle (NPI/EOL) while driving cross-functional improvements and executive communications. This hybrid position offers collaboration with global teams and AMD benefits.

Qualifications

• Bachelor's degree or equivalent industry-related experience.
• Strong problem-solving and executive communication abilities.
• Experience in customer operations, supply chain, and forecasting.
• Proficiency with data tools such as Power BI, Excel and PowerPoint.

Responsibilities

• Executes timely review of backlogs and collaborates with factory, finance, sales and customers.
• Manages product lifecycle stages (NPI, EOL) and inventory strategies.
• Monitors demand vs. supply and conducts revenue forecasting activities.
• Builds and maintains key internal and external relationships at multiple management levels.
• Leads process improvements and cross-functional projects to drive performance.
• Communicates insights and recommendations to leadership and partners.
• Collaborates with teams to share best practices and remove obstacles.
• Develops new tools/processes to enhance organizational capability.

Skills

Problem solving

Executive communications

Oral presentation

Relationship management

Analytical thinking

Supply chain knowledge

Conflict management

Uncertainty handling

Team collaboration

Project management

Education

Bachelor's degree or higher in related field

Tools

Power BI

Excel

PowerPoint

AI Tools

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD.
At AMD, we believe technology has the power to solve the world's most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.
Whether you're designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger - technology that moves the world forward. Join us and, together, we'll advance your career.

THE ROLE:

Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustainable relationships at operational and managerial levels within both the Customer's and AMD's organization. The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals.

Responsibilities:

• Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)


• Manages business through all stages of the product lifecycle (NPI, EOL)


• Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)


• Manages Demand vs Supply profiles for AMD direct customers or distribution channels


• Monitors the consumption rate and ordering patterns to perform standard demand/supply analysis


• From forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned


• Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuitng


• Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners


• Work collaboratively within the team to share best practices and remove obstacles for all


• Develop self, adopt new tools and processes to achieve goals, create new ways to enhance the organization's capability


• Enable effective and efficient service through operational excellence and customer collaboration


• Provide leadership and collect feedback in the implementation of new processes in support of the strategy


• Engage with customers through quarterly business reviews and operational meetings


• Provide guidance and support on operational issue resolution


• Support customer operations through a high-level understanding of business processes and procedures

Qualifications/Required Skills:

• Possess understanding of business strategy and the ability to identify areas for process improvement


• Strong problem-solving skills and the ability to implement solution


• Ability to write executive communications


• Strong oral and presentation skills, and can discuss operational concepts with customer, management and team


• Demonstrated use of AI Tools


• Ability to manage conflict internally and externally


• Experience in developing and strengthening customer relationships


• Strong analytical skills required, with the ability to manage cross functional dependencies


• Ability to deal with uncertainty


• Strong Excel, PowerPoint and Power BI skills


• Strong Supply Chain knowledge


• Project management experience

EDUCATION:

Bachelor's degree and/or equivalent industry-related experience

LOCATION:

San Jose, CA

This role is not eligible for visa sponsorship.

#LI-GW1

#LI-Hybrid

Benefits offered are described: AMD benefits at a glance .

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's \"Responsible AI Policy\" is available here.

This posting is for an existing vacancy.