Customer Operation Account Manager

AMD; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

AMD is seeking a Customer Operations Account Manager to oversee operations between AMD and its customers. You will build strong relationships at operational and managerial levels, manage expectations, and resolve order, supply, and delivery issues to meet company goals.

You will lead cross-functional collaboration, drive process improvements, and manage quarterly business reviews with customers. The role requires a Bachelor’s degree and solid experience in supply chain, analytics, and executive

Qualifications

• Bachelor's degree or equivalent industry-related experience.
• Strong supply chain knowledge.
• Experience with Data Center customers preferred.
• Project management experience.
• Understanding of business strategy and the ability to identify areas for process improvement.
• Strong problem solving skills and the ability to implement solutions.
• Ability to write executive communications.
• Strong oral and presentation skills, and discuss operational concepts with customer, management and team.
• Strong analytical skills with the ability to manage cross-functional dependencies.
• Experience in developing and strengthening customer relationships.

Responsibilities

• Executes timely review of customer backlogs and collaborates with stakeholders to resolve issues.
• Manages business through all stages of the product lifecycle (NPI, EOL).
• Manages inventory and Days of Inventory to prevent incurring inventory costs.
• Monitors demand vs supply profiles and performs standard demand/supply analysis.
• Identify and manage internal and external strategic relationships to ensure business continuity.
• Drive projects and processes and provide consultative advice to management.
• Collaborate within the team to share best practices and remove obstacles.
• Develop self and adopt new tools and processes to achieve goals.
• Enable effective and efficient service through operational excellence and customer collaboration.
• Provide leadership and feedback in implementing new processes.

Skills

Data Center experience

Supply Chain knowledge

Project management

Business strategy understanding

Problem solving

Executive communications

Oral and presentation skills

Education

Bachelor's degree

Tools

Excel

PowerPoint

Power BI

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD.

At AMD, we believetechnology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMDis shapingthefuture.

Whetheryou’redesigning next-gen processors, enabling AI breakthroughs, orbringing leading edge products to market, every role at AMD contributes to something bigger— technologythat moves the world forward.Join us and, together, we’ll advance your career.

THE ROLE:

Customer Operations Account Manager is responsible for operations between AMD and its customers. They build strong and sustaining relationships at operational, and managerial levels within both the Customer’s and AMD’s organization . The Customer Operations Account Manager leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues. They work to achieve organizational goals.

KEY RESPONSIBILITIES:

• Executes timely/ongoing review of customer backlogs and collaborates with stakeholders to resolve (e.g., factory, finance, sales, and customers)
• Manages business through all stages of the product lifecycle (NPI, EOL)
• Manages inventory and DOI (Days of Inventory) to prevent incurring inventory cost to AMD)
  • Manages Demand vs Supply profiles for AMD direct customers or distribution channel
  • Monitors the consumption rate and ordering patterns to perform standard demand/supply analysisFrom forecast understanding and maintenance, effectively manages on-time revenue forecasting as assigned
• Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
• Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
• Work collaberatively within the team to share best practices and remove obstacles for all
• Develop self, adopting new tools and processes to achieve goals, create new ways to enhance the organization’s capability
• Enable effective and efficient service through operational excellence and customer collaboration
• Provide leadership and collect feedback in the implementation of new processes in support of the strategy
• Engage with customers through quarterly business reviews and operational meetings
• Provide guidance and support on operational issue resolution
• Support customer operations through a high level understanding of business processes and procedures

PREFERRED EXPERIENCE:

• Experience with Data Center customers preferred
• Strong Supply Chain knowledge
• Project management experience
• Possess understanding of business strategy and the ability to identify areas for process improvement
• Strong problem solving skills and the ability to implement solutions
• Ability to write executive communications
• Strong oral and presentation skills, and is able to discuss operational concept with customer, management and team
• Strong Excel, Powerpoint and Power BI skills
• Ability to manage conflict internally and externally
• Experience in developing and strengthening customer relationships
• Strong analytical skills required, with the ability to manage cross functional dependencies
• Ability to deal with uncertainty

ACADEMIC CREDENTIALS:

• Bachelor's degree and/or equivalent industry-related experience

LOCATION:

• Austin, TX

This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.