Customer Operations Specialist (Remote) (Midland, TX; Nationwide)

American Patrols, Inc.; Midland (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

American Patrols, a leading aerial service provider, is seeking a Customer Operations Specialist to ensure exceptional service delivery and maintain customer relationships. This full-time, remote position requires excellent communication and customer service skills, with responsibilities including managing the operations desk and coordinating activities with pilots. The role offers substantial benefits, promoting a supportive and dynamic work environment.

Benefits

Healthcare benefits

Five days of sick pay

20 paid vacation days per year

Casual dress code

Qualifications

• Customer service mindset with interest in operations.
• Excellent verbal communication skills and self-motivated.
• Proficiency in Microsoft Office and Google Earth required.

Responsibilities

• Assist in operation and serve as a liaison between pilots and customers.
• Input, track, and analyze data related to customer interactions.
• Generate customer reports indicating services provided.

Skills

Customer service orientation

Excellent verbal communication

Self-motivated

Proficiency in Microsoft Office

Proficiency in Google Earth

Job description

Customer Operations Specialist (Remote) (Midland, TX; Nationwide)

General Responsibilities

The Customer Operations Specialist (COS) ensures that we are consistently meeting our customers’ needs. The COS will play a critical part in serving our customers and is responsible for communicating with our operations team and our customers to ensure service delivery and the highest level of satisfaction. Specific duties include:

• Assisting in the operation of the American Patrols Operations Desk, serving as a critical command and control point and as the primary liaison between pilots and our valued customers.
• Inputting, tracking, and analyzing data related to reports received from pilots and subsequent customer interactions.
• Directly communicating with customers to leave a positive impression for the company.
• Generating customer reports indicating services provided and results of inspections.
• Solidifying hard data from various clues.

Additional responsibilities may involve:

• Assisting with the generation of the daily flying schedule and mission products using American Patrols proprietary software, Garmin products, and Google Earth.
• Coordinating with maintenance to understand aircraft availability and its impact on flight operations.
• Communicating performance expectations to pilots before missions.
• Supporting general projects related to the overall business as part of a small management team.
• Coordinating with the President to onboard new customers and integrate requested work with existing operations.

Requirements

• Customer service orientation with an interest in operations.
• Excellent verbal communication skills.
• Self-motivated and comfortable working with ambiguity and complexity.
• Proficiency in Microsoft Office and Google Earth.
• Full weekend availability; 5-day work week.

Benefits

Benefits include healthcare, five days of sick pay, 20 paid vacation days per year. Casual dress code (jeans). Operations are during daytime only, 365 days per year.

About American Patrols

Founded in 1987 and based at Skywest Airport south of Midland, Texas, American Patrols has provided aerial patrol services for oil and gas companies for over three decades. We maintain a customer service-oriented culture, with most relationships lasting decades. The company operates over 50 aircraft.

This is a non-management, full-time position.

Personal Information

• First name
• Last name
• Email
• Address
• City
• State
• Zip code
• Phone number

Attachments

• Resume
• Cover letter

Other Information

• Proof of legal right to work in the U.S.: Yes / No
• Willing to submit to drug test: Yes / No
• Willing to submit to background check: Yes / No
• Previous employment termination without notice: Yes / No
• Involuntary termination: Yes / No
• Work weekends & holidays: Yes / No
• How did you hear about this position?
• Currently employed: Yes / No
• Previous operations experience: Yes / No
• Oil and gas experience: Yes / No
• U.S. Armed Forces Veteran: Yes / No
• Unemployed for at least 4 weeks in the past year: Yes / No
• Discharged within the past year: Yes / No
• Preferred contact times: 8am-11am, 11am-3pm, 3pm-5pm, or any of these times.